REWARDING YOUR LOYALTY

TICKETING SENIORITY(Who gets seated first?)

• Subscribers are seated first.
• Circle members are seated second (after subscribers).
• The general public is seated third (during individual on-sale dates per show).

MEMBERS HAVE BENEFITS TOO!

• Members of $1000 and up receive priority seating for subscription renewals or new season subscription sales.
• Second seating after subscribers during August member sales and all season long.
• An invitation to a members-only gala with a special guest appearance by Larry Hagman (for members at the $200 level and above).

UT TYLER & UT HEALTH SCIENCE CENTER EMPLOYEES
University employees may download your discounted season order form at CowanCenter.org. Requests for discount must be made at the time of purchase (no retro-active discounts). Discounts are available for two tickets per event.

UT TYLER STUDENTS
Students of UT Tyler may contact the box office beginning August 27th for student ticket information.

ABOUT YOUR TICKETS

SUBSCRIPTION ORDERS
Subscribers get priority access to all seats. Each year, a number of our events sell out. Avoid disappointment and subscribe today. Order early for best seating selection. Circle members of $1000 and up are seated first by priority. All other renewals are processed on a first-come, first-served basis. To ensure your seating priority, please return your order form as soon as you get it and well before the deadline of June 27th.

WILL CALL
All ticket orders received fewer than 8 days prior to the performance will be held in Will Call for pick up. Will Call tickets can be picked up at the box office window between 6:30 PM and 7:00 PM the night of the event, or during regular office hours. Photo ID required.

GROUPS SAVE MONEY
Get your group of 20 or more together and receive special discounts. Group discounts are available for series events at the Cowan Center. Special events do not offer a discount. For a group order form, call the Cowan Center Box Office at 903-566-7424. Group orders will be received beginning August 13, 2012.

NO REFUNDS
No refunds except in the case of a cancelled event. Handling charges and facility fees are not refundable. Due to the nature of live performance, programs and dates are subject to change.

EXCHANGES
Exchanges are only for a different performance of the same event, based on availability. Tickets are exchanged at face value. Tickets of higher value exchanged for a lower value are considered an even exchange. Tickets exchanged for a higher value need the difference paid. A $3 per ticket fee will be charged for exchanges.

CHILDREN
A ticket is required for everyone entering the theatre including children. Due to fire codes, everyone (including young children) must have a ticket. Children under 5 are not admitted unless noted. Additionally, even for children over the age of five, many shows would not be enjoyable or suitable. Some shows contain mature content, language or adult themes. Parents are urged to consider children's interests, maturity and attention span, and the rights of people seated around them. Should a child become disruptive, you may be asked to wait in the lobby with your child.

TICKET PRICES
Ticket pricing is guaranteed through August members' sales. Then, all single ticket prices are subject to change. Current single ticket prices are available on our website.

Be Aware: The Cowan Center does not participate with any online ticket vendors. Cowan tickets are available ONLY from the Cowan Center box office and website, www.cowancenter.org. The Cowan Center is not responsible for any tickets purchased through an unauthorized website or source.

VOLUNTEERS
The Cowan Center welcomes the time and commitment of volunteers. If you would like to be an usher during the 2012-13 season, call 903-566-7288.

PLEASE MAKE SURE WE HAVE YOUR E-MAIL ADDRESS ON FILE!
The Cowan Center sends relevant updated event-related parking and late seating information via e-mail a couple of days before the event.

FACEBOOK!
Visit the Cowan Facebook page to view pictures from events and any special announcements. www.facebook.com/uttylercowancenter

LATE SEATING
Patrons arriving late will be admitted at the discretion of management. All performances begin promptly at the designated show time. Latecomers will be asked to wait in the lobby until an appropriate time in the performance to enter.

ACCESSIBILITY
Wheelchair locations are available on both orchestra and balcony levels. Parking spaces for patrons with disabilities are located closest to the Center. The Center is equipped with a listening system and devices are available at no charge on a first-come, first-served basis at the information desks.

ALARMS, PAGERS AND CELLULAR PHONES
Please turn off all watch alarms, cell phones, PDAs and pagers and refrain from sending or receiving text messages and emails during performances.

PHOTOGRAPHY
Audio recording or videotaping of performances is not permitted. Patrons in violation may be asked to surrender their cameras for the duration of the performance and/or be removed from the venue. Photography is always at the discretion of the performer.