Academic Grievance Policy

Academic related grievances, such as disputes regarding grades, must be initiated by contacting the instructor who assigned the grade within sixty days. If the student is not satisfied with the decision, the student may appeal in writing to the appropriate chairperson of the department from which the grade was issued. Grade Appeal forms are available in the Dean's Office. Grievances may then be appealed to the Academic Dean, and finally the Vice President for Academic Affairs.

The division of Enrollment Management (Admissions, Financial Aid, Registrar’s Office) is committed to providing accurate, timely, courteous and thorough service to potential students, enrolled students, alumni and the university’s external constituents. The goal of each office within the division is to respond to written requests within three working days and telephone requests within 48 hours. Concerns regarding customer service should be directed to the Dean of Enrollment Management at 1-800-888-9537.