In an effort to resolve grievances or complaints other than those that are academic in nature or involve discrimination or sexual harassment, a student must first make every effort to resolve the matter informally by discussing his or her concerns with the employee, supervisor or department against whom the complaint is initiated within 30 calendar days of the time of the incident. The person to whom the complaint is presented must respond orally or in writing within 10 business days after receipt of the complaint.
If the matter is not resolved within 10 working days, the student may submit a final formal appeal to the Vice President supervising the department where the complaint originated. The form for filing the appeal is available in the Office of the Vice President for Student Affairs or can be printed from the Student Affairs web site: http://www.uttyler.edu/studentaffairs/
The student must submit this appeal within 10 business days after the student receives the response from the department head. The Vice President and/or designee will provide a written response to the student within 10 business days of the receipt of the student's appeal. Decisions at the vice presidential level will be final. (See, Student Responsibilities section, below)