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Box Office Policies
Box Office Hours
Monday through Friday 9:00 am to 4:00 pm., and one hour prior to an event. The box office is closed for University Holidays and when there are no current shows on sale. The box office phone number is 903-566-7424. Online sales will be available 24/7 once a show is placed on sale, and close 2 hours prior to the event.
Ticket sales:
Subscription sales for packages begin in the summer. Those subscribing to a package receive the best seating and a discounted rate.
After subscribers have purchased, circle members may purchase individual show tickets, limited in number according to their membership level.
Single show tickets become available next, approximately one month prior to each event. Sales always begin at 9:00 AM on the on sale date.
All forms of sale begin at 9:00 AM by window, phone, or internet on the on sale date.
Order fees:
Season Ticket order fees:
Web: $10 per order plus a $8 per order handling fee plus $2 postage.
Phone: $8 per order fee plus $2 postage.
Window: $8 per order fee plus $2 postage.
Single show ticket fees:
Web: $3/per ticket plus $4 per order and $1 postage (unless you choose to print at home)
Phone: $4 per order plus $1 postage
Window: $4 per order
A non-refundable 25% deposit required to book group tickets. All group tickets must be paid 30 days prior to event.
Exchanges must be done at the window and have a fee of $3 per ticket. Exchange is only for available seats of equal or greater value and must be for the same performance. All exchanges must be made 24 hours prior to performance.
Can’t find your tickets? Please call our Box Office at 903-566-7424 to request a ticket reprint. Box Office reprints are not mailed and are only available on the day of performance. ID is required for picking up reprinted tickets. Reprinted tickets will only be released to the person who ordered the ticket, unless prior arrangements have been made with the box office.
Will Call:
All ticket orders processed less than 10 days prior to the performance will be held at the ticket window for will call. Please arrive 30-45 minutes prior to the published starting time of the performance. Picture ID is required, and tickets will only be released to the person who ordered the tickets unless prior arrangements have been made with the box office.
Discount:
UT Tyler and UTH Northeast employees receive a discount for up to two tickets per event, except special events, when ordering. Discounts available for Cowan Center presented events only. Call the box office for your discount. It is the responsibility of the employee to inform the box office of employment status prior to order. Discounts can not be refunded after the sale is finalized. Discounts are only available through the box office.
UT Tyler Student:
The student government selects shows from the season that will be available to UT Tyler students for free. To obtain a free ticket, it is the student’s responsibility to present an ID during on sale dates. Each student must personally present their own ID for one ticket per event. Student tickets are on a limited number per show and based on a first-come-first-serve basis.
For UT Tyler students who were not able to take advantage of a free ticket, they may purchase a RUSH TICKET for $10 on the night of the event. RUSH TICKETS are based on availability of each performance and are not guaranteed if the event sells out prior to performance.
Latecomers:
The Cowan Center reserves the right to hold late seating based on the artist’s preference until such time as it is determined to be least disruptive to the artist and audience. It is recommended you arrive 30 minutes prior to the event.
Children and Families:
The Cowan Center’s policy is that no children under 5 are admitted unless the show is specifically targeted for children. All patrons must have a ticket for entry.
Refunds:
Dates and times can change without notice due to the nature of the performing arts, programs, and artists. Refunds are only given in the case of event cancellations, NOT date changes. Handling fees are not refundable.
Group Sales:
Please contact the box office beginning August 13 to book Group sales. Groups consist of 20 or more persons. All group reservations require a 25% non-refundable deposit. Balance on all group reservations must be paid 30 days prior to event. A $10 order fee applies to group orders.
Payment options:
American Express, MasterCard, Visa, Discover, Cash, Check
Mailing Address:
Cowan Center, 3900 University Blvd. FAC 1120, Tyler, Texas 75799.
Parking:
You may purchase a valet parking pass for $10 when ordering your tickets. It will also be available for the same price at the door. If you would like to self-park, use lots surrounding the Cowan Center. The Cowan Center is located on an active University, and night classes are held weeknights. Therefore, parking may be more limited on weeknights. It is recommended that you plan to arrive at least 30 minutes prior to event.
Patron Assistance Services:
Hearing devices are available for checkout at the information stand in the main lobby. Wheelchair and companion seating is available by contacting the box office for seating. Limited, but free wheelchair-accessible parking is located in both lots adjacent to the Cowan Center. Special seating requirements need to be made directly to the box office at 903-566-7424.
Concession:
For most events concession stands will be open prior to the event. Concessions consist of coffee, water, soda and cookies which may be consumed in the lobby. No food or drink is allowed inside the auditorium. No alcoholic beverages are sold at the Cowan Center.
Directions:
The Cowan Center is located on the campus of The University of Texas at Tyler, approximately 90 miles from Dallas and from Shreveport, Louisiana. In Tyler’s southeast corner, the campus is easy to find. Just exit Loop 323 onto University Blvd.(Spur 248), then head east on University Blvd. until you get to Old Omen Road(approximately 2 miles). Take a left onto Old Omen Road and you will see the main entrance to the campus on your left. If you are going to Valet Park proceed to the next entrance into the University.
GPS Coordinates are: 32.318710, -95.250800
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