UT Tyler

General Security Information

UT Tyler Office of Information Security

Data Ownership Training

Claiming Login Credentials

  • New users may claim their login credentials by going to Bus 101 and presenting a picture ID
  • New users who work remotely can contact the help desk by emailing itsupport@uttyler.edu to setup a session using FaceTime or Skype in order to verify their identity and retrieve their credentials.

Password reset self-service (Mypassword)

  • mypassword.uttyler.edu
    Gives users the ability to set up self-service reset questions which will allow the user to reset their own passwords for the following resources:
    • INFO domain (Windows office & classroom computers)
    • my.uttyler.edu
    • Exchange email
    • ImageNow
  • Users must answer four delivered questions and then provide two questions that they create themselves.
  • Gives Mac users the ability to reset their Windows passwords at any time.

Password reset policy

  • Password resets are no longer done via email and only over the phone when the identity of the person can be verified.
  • Password reset questions preset by the users in mypassword.uttyler.edu are used to perform password resets over the phone.



The University of Texas at Tyler
Information Security
3900 University Blvd.
Tyler, Tx 75799

Ph: 903.566.7292
1.800.UT TYLER

Email security@uttyler.edu

UT Tyler