MANAGEMENT 5320--STUDY QUESTIONS -- CHAPTERS 8, 9, 10, 15, 16,
& 17
70 multiple choice and 3 essays
- Important Terms
| Expectancy Theory |
Encoding |
Ohio Leadership studies |
| Equity Theory |
Decoding |
B.F. Skinner |
| Burnout |
Feedback |
Social Learning |
| channel |
Extinction |
Behavior Modification |
| 360 Feedback |
Bypassing |
Extinction |
| Managerial Grid |
ESOP |
Managerial Grid |
| Empathetic listening |
Communication networks |
Positive reinforcement |
| linguistic style |
Situational Leadership Theory |
Information richness |
| hierarchical communication |
Initiation of structure |
Assertive behavior |
| grapevine |
coercive power |
political tactic |
| position power |
empowerment |
organizational politics |
| socialized power |
delegation |
Blake and Mouton |
| transactional leadership |
charismatic leadership |
Hersey and Blanchard |
| servant leadership |
situational leadership |
fight/flight syndrome |
| Type A Behavior |
operant conditioning |
intermittent schedule of reinforcement |
| kinesic behavior |
impression management |
trait theory |
| 9-1, 1-9,5-5,9-9 |
role ambiguity |
laissez faire leadership |
| wheel |
chain |
all channel network |
| filtering |
open book management |
political shark |
| French & Raven |
delegation |
|
1. Assume you are a
consultant for a company. They have asked you to help them in setting
goals. Mention 5 criteria you would use your consulting experience.
2. Discuss 3 types of
compensationpayment
plans and methods to increase performance and enhance job satisfaction.
- 3.. What is "empathetic listening"? How may a manager implement
this technique? Discuss 4 characteristics of active/effective listening.
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- 4. What is the grapevine? Is it a help or hindrance to management. Mention
in your discussion the difference between formal and informal organizations.
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- 5. Draw and explain the communication process through a communication
model.
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- 6. Draw the model and discuss Situational Leadership Theory proposed by
Hersey and Blanchard. Explain how a leader moves from one style to the
other. You may use the labels from the book or the movie, book Leadership and One
Minute manager
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- 7. List 3 organizational causes of stress and what 3 methods
may be used to manage
stress?
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- 8. Distinguish between the trait and situational
approach to studying leadership. Are there common traits that distinguish
leaders from non leaders? If yes, what are two of them?
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- 9. Explain Blake-Mouton Managerial Grid and compare the theory with Ohio
State Leadership research. What is the basic difference between the two
models?
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- 10. Two types of leaders are discussed in your text: Transformational
leadership and charismatic leaders. Take one of these and discuss the
characteristics.
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- 11. Assume your company was doing quite well until last year. However, it
seems your employees see their job as boring and you have symptoms of
absenteeism and low morale. You don't know what to do but feel many of them
have the "burnout" syndrome. You have read Leadership and the One
Minute Manager, One Minute Manager, and many of the other books and have an
MBA. You have built the company from scratch and want your employees to be
productive. What would you do?
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- 12. What are various 4 methods(political tactics) for a person to acquire
political power?
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- 13. As a manager, what are methods to minimize and/or cope with
organizational politics.
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- 14. Is it ethical to use political strategies? Discuss using the
3-question model.
- 15. What are 4 types of consequences
used in behavior modification. What effect does each have on
behavior.
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- 16. What is non verbal communication? Give 3 types and 3 examples
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- 17. Discuss 4 several barriers and/or
miscommunication problems which may occur in the communication process.
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- 18. What are 2 types of upward and 2 types of downward communication
channels in an organization. Discuss each and when each should be used.
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- 19. Give 5 bases of power according to French
and Raven. Define each.
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- 20. How may a manager improve his/her
communications. List 4 methods.
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- 21. Explain either equity theory or
expectance theory . How may a manager use this theory to improve
performance.