MANAGEMENT 5320--STUDY QUESTIONS -- CHAPTERS 8, 9, 10, 15, 16, & 17

70 multiple choice and 3 essays

Important Terms

Expectancy Theory Encoding Ohio Leadership studies
Equity Theory Decoding B.F. Skinner
Burnout Feedback Social Learning
channel Extinction Behavior Modification
360 Feedback Bypassing Extinction
Managerial Grid ESOP Managerial Grid
Empathetic listening Communication networks Positive reinforcement
linguistic style Situational Leadership Theory Information richness
hierarchical communication Initiation of structure Assertive behavior
grapevine coercive power political tactic
position power empowerment organizational politics
socialized power delegation Blake and Mouton 
transactional leadership charismatic leadership Hersey and Blanchard
servant leadership situational leadership fight/flight syndrome
Type A Behavior operant conditioning intermittent schedule of reinforcement
kinesic behavior impression management trait theory
9-1, 1-9,5-5,9-9 role ambiguity laissez faire leadership
wheel chain all channel network
filtering open book management political shark
French & Raven delegation

 

 
Discussion

1.  Assume you are a consultant for a company.  They have asked you to help them in setting goals.  Mention 5 criteria you would use your consulting experience.

2.  Discuss 3 types of compensationpayment plans and methods to increase performance and enhance job satisfaction.

3.. What is "empathetic listening"? How may a manager implement this technique? Discuss 4 characteristics of active/effective listening.
 
4. What is the grapevine? Is it a help or hindrance to management. Mention in your discussion the difference between formal and informal organizations.
 
5. Draw and explain the communication process through a communication model.
 
6. Draw the model and discuss Situational Leadership Theory proposed by Hersey and Blanchard. Explain how a leader moves from one style to the other. You may use the labels from the book or the movie, book Leadership and One Minute manager
 
7. List 3 organizational causes of stress and what 3 methods may be used to manage stress?
 
8. Distinguish between the trait and situational approach to studying leadership. Are there common traits that distinguish leaders from non leaders? If yes, what are two of them?
 
9. Explain Blake-Mouton Managerial Grid and compare the theory with Ohio State Leadership research. What is the basic difference between the two models?
 
10. Two types of leaders are discussed in your text: Transformational leadership and charismatic leaders. Take one of these and discuss the characteristics.
 
11. Assume your company was doing quite well until last year. However, it seems your employees see their job as boring and you have symptoms of absenteeism and low morale. You don't know what to do but feel many of them have the "burnout" syndrome. You have read Leadership and the One Minute Manager, One Minute Manager, and many of the other books and have an MBA. You have built the company from scratch and want your employees to be productive. What would you do?
 
12. What are various  4 methods(political tactics) for a person to acquire political power?
 
13. As a manager, what are methods to minimize and/or cope with organizational politics.
 
14. Is it ethical to use political strategies? Discuss using the 3-question model.
15.  What are 4 types of consequences used in behavior modification.  What effect does each have on behavior.
 
16. What is non verbal communication? Give 3 types and 3 examples
 
17.  Discuss 4 several barriers and/or miscommunication problems which may occur in the communication process.
 
18. What are 2 types of upward and 2 types of downward communication channels in an organization. Discuss each and when each should be used.
 
19. Give 5 bases of power according to French and Raven. Define each.
 
20. How may a manager improve his/her communications. List 4 methods.
 
21.  Explain either equity theory or expectance theory .  How may a manager use this theory to improve performance.