VITA

Dr. Young has over 25 years experience as a university professor and business consultant.  She has consulted with companies in television, banking, retailing, manufacturing, cities, economic development agencies, and non-profit organizations

Education Background

• University of Arkansas, Fayetteville, Arkansas - Ph.D., 1974.
  Major Area: Management. Minor Area: Marketing and Economics.
• University of Arkansas, Fayetteville, Arkansas - M.B.A., 1968.
• University of Arkansas, Fayetteville, Arkansas - B.S.B.A., 1967.
  Major Area: Business Education. Minor Area: Spanish.

Teaching and Administrative Experience

University of Texas at Tyler, Tyler, Texas.

• Professor of Management. 1983- Present
• Professor of Business Administration. 1983 to Present
• Director of Small Business Institute 1985 to 2003--sponsored by Small Business Administration ( number of cases=200)
• Associate Professor of Business Administration, 1974 to 1983 .
• Chair, Management & Marketing, 1981 to 1982
• MBA Coordinator, 1978 to 1980.
• Coordinator AACSB, 1998-2000.
• Director of Internship (2000-2003)

University of Arkansas, Fayetteville, Arkansas

• Assistant Professor. Taught at Little Rock Air Force Base and Memphis Naval Air Station in the M.S. in the Operations
  Management Program. 1973 to 1974.
• Instructor. 1968 to 1971.

Southeastern Louisiana University, Hammond, Louisiana.

• Assistant Professor. 1971 to 1973.

Undergraduate Courses Taught:

• Small Business Consulting
• Statistics
• Marketing and Society
• Management of Organizations
• Operations Management
• Organization Theory
• Marketing Research and Analysis
• Organization Behavior and Leadership
• Leadership and Management Development
• Personnel Management
• Entrepreneurship and Small Business Management
• Information & Communication Techniques

Graduate Courses Taught:

• Management & Organizational  Behavior
• Leadership and Management Development
• Management Consulting
• Marketing Research & Analysis
• Organizational Management
• Business Research Techniques
• Independent Study and Internship

Awards and Recognition

• Association for Small Business & Entrepreneurship Proceedings, nominated for best paper award, Austin, Texas, 2007.
• Association for Small Business & Entrepreneurship Proceedings, (in best paper track), SWFAD, San Antonio., March 2000 & Houston, 2002.
• President, UT Tyler, Beta Gamma Sigma, 1998-1999
• Member, Advisory Board Committee, Journal of Small Business Management (1994 to Present).
• University Research Grant to study assistance and training needs of small manufacturers who desire to engage in international trade (1994).
• Member, Editorial Review Board, Journal of Business & Entrepreneurship (1989 to 1994).
• University of Texas at Tyler Research Grant to study ESOP (1987).
• Distinguished Case Award, U.S. Small Business Association, Regional (1989) (1992) (1993) (1995).
• Distinguished Case Award, U.S. Small Business Association, Dallas District (1988) (1989) (1990) (1992) (1995).
• Appointed to U.S. Small Business Association, Dallas District Advisory Council, Dallas, Texas (1990 to 1994).
• Distinguished Paper Award, Small Business Institute Directors' Association National Meeting, Washington, D.C. (1992).
• Appointed to Tyler Area Business Incubator Advisory Board (1990).
• Piper Award Nominee, School of Business Administration, 1987.
• Appointed to Tyler Women's Commission (1988 to 1990).
• Elected to Leadership Tyler Class III (1988).
• Honored by University of Texas at Tyler Library for research efforts on Colt Enterprises. (1988).
• AMOCO Nominee, School of Business Administration, University of Texas at Tyler (1987).
• Piper Award , U.T. Tyler (1979).
• Beta Gamma Sigma, Sigma Iota Epsilon, The University of Arkansas (1971).

Academic Achievements

Journal Articles:

• Flores, I. and M. Young, “An Hispanic Business Center: Development and Success Criteria” accepted Journal of Business and Entrepreneurship, 2008.
• Young, M. “Small Business Information and Assistance:  A Comparison of Firm Size and Income,” Journal of Business & Entrepreneurship, Oct. 2003.
• Young, M., "An Examination of Information Sources and Assistance Programs Available to Minority-Owned Small Businesses," Journal of Developmental Entrepreneurship, Dec., 2002.
• Young, M. and C. Brenner, Higher Education’s Role As Small Business Resource:  A Survey of Texas Colleges and Universities, Midwestern Business and Economic Research,  Accepted:  Fall 2000.
• Young, M. and C. Brenner,  Needed Information and Assistance for Women Entrepreneurs:  A Comparison with Male Small  Business Owners, Journal of Business and Entrepreneurship, no.1, vol. 12. (March, 2000).
• Young, M., Wyman, S. and Brenner, C. Assessment of Small Business Perception of Needed Information and Assistance, Journal of Business and Entrepreneurship, 1999.
• Young, M., Assistance Needs and Perceived Barriers of Small Manufacturers, Accepted by Midwestern Business and Economic Review, Wichita Falls, Texas (Spring, 1998).
• Young, M. and G. Joyce, A Contemporary Profile of Small Business Institute Programs: A Regional Analysis, Journal of Business and Entrepreneurship (July 1992).
• Young, M. and G. Joyce, Small Business Consulting: A Ten Region Analysis of Small Business Institute Programs, Journal of Small Business Strategy 1990, Vol. 3, No. 1 (Spring 1992).
• Young, M. and T. Mullins. East Texas Labor: Ready, Willing, and Able?, Business Review, Bureau of Business and Economic Research, University of Texas at Tyler, Spring, 1990.
• Gullett, R. and M. Young.    A Colt Is Born:  The Reopening of A Clothing Plant, The Employee Ownership Report, Jan/Feb., 1988

Published Proceedings and Presentations:

• Flores, I. and M. Young, Business Plans Competitions: A Case Study to Fund Students New Ventures, Hawaii International Conference on Business, Accepted, May 2008.
• Flores, I. and M. Young, Toward a Model of an Effective Hispanic Business Center, Association for Small business & Entrepreneurship Proceedings, (in best paper track), Austin, Oct., 2007.
• Young, M. “Differences In Role Perceptions of Colleges and University Assistance Programs,” Proceedings, Federation of Business Disciplines, Dallas, March, 2005.
• Young, M.  “Analysis to Determine Gaps in Higher Education Assistance Programs and Needs of Small Businesses: A Comparison of Two Studies," San Antonio, Nov., 2004.
• Young, M. “Small Business Information and Assistance:  A Comparison of Firm Size and Income,” Association for Small Business & Entrepreneurship Proceedings, Federation of Business Disciplines  (FEBD), Houston,  (March 2003).

• Young, Marilyn, “Entrepreneurial Assistance in Higher Education:  A Comparison of Programs and Role Perceptions between Community Colleges and Universities,” Proceedings USASBE/SBDIA, San Diego, (Feb., 2002).
• Woolridge, B., M. Young, & C Brenner, The Explosion Of Information Available To Family Business: The Challenge Of Finding The Right Information For Effective Strategic Planning, Proceedings USASBE/SBDIA, Orlando, Feb., 2001.
• Young, M. and C. Crow, Evaluation Of Assistance Programs Among Minority-Owned Small Businesses:  An Empirical Study, Southern Management Association Proceedings, Orlando, Nov, .2000.
• Young, M. and C. Brenner,  Needed Information and Assistance for Women Entrepreneurs:  A Comparison with Male Small Business Owners, Association for Small Business & Entrepreneurship Proceedings, (in best paper track),  SWFAD, San Antonio., March 2000.
• Young, , M. and C. Brenner, The Emerging Role of Higher Education in Promoting Entrepreneurship:  A Survey of Colleges and Universities, Proceedings Association for Global Business, 1999 Annual Meeting,  Las Vegas,  November, 1999.
• Young, M., S, Wyman,. and C. Brenner, Assessment of Small Business Perception of Needed Information and Assistance, Association for Small Business & Entrepreneurship Proceedings 26th Annual Meeting, Southwestern Federation of Administrative Disciplines, Houston, March, 1999.
• Young, M. and C. Brenner, Higher Education’s Role As Small Business Resource:  A Survey of Texas Colleges and Universities, Midwestern State University, Bureau of Business and Government Research,  Accepted:  Fall 2000.
• Young, M. and C. Brenner,  Needed Information and Assistance for Women Entrepreneurs:  A Comparison with Male Small  Business Owners, Journal of Business and Entrepreneurship, no.1, vol. 12. (March, 2000).
• Young, M., Wyman, S. and Brenner, C. Assessment of Small Business Perception of Needed Information and Assistance, Association for Small Business & Entrepreneurship, 26th Annual Meeting, Southwestern Federation of Administrative Disciplines, Houston, March, 1999.
• Young, M., et al, An Examination of the Problems and the Information and Training Needs of Texas Based Small Manufacturer Exporters IABD International Conference, Orlando, FL, 1997.
• Young, M. and A. S. McCampbell. Assessing Computer Training and Technology Allocation Decisions Criteria for Female Job Satisfaction, International Conference of Academy of Business Administration, Athens, Greece, July, 1997.
• Young, M. and L. A. Toombs, Strategic Planning Process in the Public Sector: Multiple Stakeholder Analysis, Third Biennial International Conference on Advances in Management, Boston, Massachusetts (June 1996).
• Young, M. and A. S. McCampbell, Computer Training and Appropriate Allocation: A Message to Small Business, Small Business Institute Directors' Association Proceedings, San Diego, California (Spring 1996).
• Young, M., Training Needs for Global Competition: A Survey of Manufacturers, Western Decision Sciences Institute, Seattle, Washington (Spring 1996).
• Young, M., An Examination into the Trade Barriers and Assistance Needs of Small Manufacturers, Western Decision Sciences Institute, San Francisco, California (April 1995).
• Young, M., A Regional Labor Market Study: A Valuable Tool for Public Planning for Economic Development, Advances in Management National Conference Proceedings, Calgary, Canada (July 1994).
• Young, M. and J. Austin, Total Quality Management Implementation: The Banking Industry, Western Decision Sciences Institute, Maui, Hawaii (1994).
• Young, M. and M. Fischer, Perceived Behavioral Skill Usage of Regional Managers: A Longitudinal Analysis, Decision Sciences Institute, Washington D.C. (November 1993).
• Young, M. and M. Fischer, City Strategic Planning: An Effort to Obtain Citizen Input, Decision Sciences Institute, San Francisco, California (November 1992).
• Young, M. and A. S. McCampbell, Telecommuting in the Workplace: An Option for Small Business, Small Business Institute Directors' Association, Orlando, Florida (February 1997).
• Young, M., An Examination into the Trade Barriers and Assistance Needs of Small Manufacturers, Western Decision Sciences Institute Proceedings, San Francisco, California (1995).
• Young, M.  The Better Business Bureau: A Neglected Tool for Total Quality Management Implementation,  Small Business Institute Directors' Association Proceedings, San Antonio, Texas (February 1994).
• Young, M. and M. Fischer, Strategic Planning: Effective Methods for Gathering Citizen Opinions, The American Management Foundation & The Association on Employment Practices and Principles, Annual Conference, San Diego, California (October 1993).
• Young, M., Effective Use of Computers in Small Business: The Need for Training and Assistance, Small Business Institute Directors' Association Proceedings, San Diego, California (February 1993).
• Young, M., etal, Human Resource Planning: Case Studies of Part-Time Work Options, Association of Management Proceedings, Las Vegas, Nevada (1992).
• Young, M. and G. Joyce, Organizational Structure and Operational Behavior of Small Business Institute Programs, Small Business Institute Directors' Association, Orlando, Florida (1991).
• Young, M. and G. Joyce, A Partnership Cooperative with Business, Government, and Education: Small Business Institute Programs, American Association of Private Enterprise Association, Nashville, Tennessee (1991).
• Young, M. and G. Joyce, A Contemporary Profile of Small Business Institute Programs: A Regional Analysis, Southwestern Small Business Institute Association, Houston, Texas (1991).

• Young, M., R. Gullett, and M. Kroll. Hands Around Our Jobs, NACRA Proceedings, 1989; and printed in Wright, P., etal. Strategic Management: Text and Cases, (Allyn and Bacon, 1991).
• Young. M. and R. Gullett Toward Effective Implementation of Quality Management: A Case in Point, Proceedings, Academy of Management, SWFAD, 1990.
• Young, M. and T. Haragdon. Marketing a Small Hospital Emergency Room in a Highly Competitive Environment, Symposium Digest, Academy of Health Services Marketing, February, 1989.
• Gullett, R. & M. Young. The Measurement of Employee Attitudes and Productivity in an Employee-Owned and Unionized Firm, Paper presented at SWFAD Workshop entitled Employee Ownership: New Directions in Entrepreneurship, Spring, 1989.
• Gullett, R. and M. Young. Toward a Model of an Effective Operation of a Unionized and Employee-Owned Small Business, Proceedings, Southwestern Small Business Institute Association, SWFAD, 1989.
• Gullett, R. and M. Young. A Colt Is Born: The Reopening of A Clothing Plant, The Employee Ownership Report, Jan. Feb., 1988.
• Young, M. and R. Gullett. Employee Stock Ownership Plans: A New Direction With Increased Opportunities, Proceedings, Women and Work Symposium, U.T. Arlington, May, 1988.
• Young, M. Employer-Sponsored Child Care, Proceedings, Women and Work Symposium, U.T. Arlington, 1988.
• Young, M. and S. Crenshaw. Computer Expertise: A Potential Source of Expert Power, Women and Work and Executive Summary, U.T. Arlington, May, 1986.
• Young, M. and J. Sellers. Career Development--Women in Accounting, Women and Work and Executive Summaries, U. T. Arlington, 1984.  

Cases:

• Young, M. and Flores, Isaura, “Torta King,” Accepted Southwest Case Research Association Proceedings (SWCRA), Houston, March 2008.
• Young, M. and Brooks, M.K. “Head Start:  A Team Approach,” Accepted Southwest Case Research Association  Proceedings, (SWCRA), Orlando, March, 2004.
• Young, M., Toombs, L, and Clendenen, G. “Corganics by Thrash”,  North American Case Research Association, Calgary, BC, Nov., 2002.
• Young, M.  and  Gullett, R.  Restore—Habitat for Humanity, North American Case Research Association (NACRA), Memphis, 2001.
• Toombs, Grider, McClum, Young,. Have It Delivered, Southwest Case Research Association, New Orleans, 2001.
•  Young, M. etal,  Dentall, North American Case Research Association, San Antonio, TX, (2000) Young, M., and Clendenen, G. Tiger Missing Link, International Council of Advances in Management, 5th Annual Conference, Baton Rouge, July, 1999.
• Young, M. El Charro, Southwest Case Research Association Proceedings, San Antonio, 2000.
• Young, M., Cosmic Bowling and Fun Center, North American Case Research Association, (NACRA), Santa Rosa, CA, 1999.
• Toombs, L. & Young, M., Shoplifting at Let's Net, Southwest Case Research Association, Houston, Texas (1999).
• Young, M., Power-up Computer and Business School,  North American Case Research Association Colorado Spring, Colorado (October 1996). Case in Essentials of Small Business Management, 2nd edition, Prentice Hall, by Zimmerer and Scarborough, 1998.
• Young, M., Maybe the Cat is in the Bag, North American Case Research Association, Atlanta, Georgia (1991).
• Young, M., Mi Familia, Proceedings of the Southwest Case Research Association, New Orleans, Louisiana, (1997). Case in Essentials of Small Business Management, 2nd edition, Prentice Hall, by Zimmerer and Scarborough, 1998.

• Young, M., etal., Computer Help Desk of East Texas, Proceedings of the Southwest Case Research Association, San Antonio, Texas (March 1996).
• Young, M., Is This Building Sick?, North American Case Research Association, Orlando, Florida (November 1995).
• Young, M. and P. Roberts, CNG Marketing, Southwest Case Research Association, Houston, Texas (1995).CNG, computer aided software.
• Young, M. and M. Fischer, Flower Hill: Promising a Rose Garden, Decision Sciences Institute, Washington D.C. ( 1993).
• Young, M.,  etal., Southland Television, North American Case Research Association, New Orleans, Louisiana (November 1992).
• Young, M. The Promise of a Rose Garden, NACRA Proceedings, 1990, Presented in Orlando, Fla., Fall 1990.
• Young, M. and L. Toombs. Do It Right the First Time, NACRA Proceedings, 1990, Presented in Orlando, Fall 1990.

Research Activities and Reports

• Labor Market Survey, published by Kilgore Economic Development Corp., Inc., 1997, 1999, 2002, 2006..
• Labor Market Survey published by Tyler Economic Development Council, Inc., 1989, 1993, 1997, 1999, 2002, 2005, 2006, 2008.

• Business Retention Analysis, Kilgore Economic Development Corp., Fall 2007.
• Northeast Texas Wage and Benefit Survey, Longview Economic Development corp., Spring, 2007.
• Feasibility of Golf Course, Quitman, Texas, City of Quitman, Spring 2007.
• Longview Economic Development Corp., 2006-2007.
• City of Quitman, 2006-2007.
• Austin Bank, 1999-2007.
• Wage and Benefit Survey, Tyler Economic Development Council, 1995, 1999. 2001, 2003, and 2006.
• Wage and Benefit Study, Kilgore Economic Development Corp.1997, 1999, 2001, 2003, 2006, and 2008.
• Clark Law Firm, 2005.
• First State Bank, Athens, Texas, 2005
• Tyler Junior College Feasibility Study, summer 2005.
• Tyler Together
• City of Tyler Needs Assessment
• Tyler Airport Survey
• Longview ½ cent tax survey
• Lufkin/Angelina Partnership Labor Market Survey, 1997, 2000.
• Hillsboro Labor Shed Survey and Labor Market Survey, published by Mundo Associates and Hillsboro Economic Development, 2004.
• One-half  Cent Research for Economic Development (Tyler, Texas; Longview, Texas)
• Small Business Assistance Study,  (A report on the role of higher educating on meeting the needs of small business in the areas of research, development, prototyping and commercialization of technology) Presentation to Texas Higher Education Coordinating Board, October 23, 1998.

Consultant to numerous companies.

Marketing Research prepared for companies

• Mail questionnaires
• Telephone surveys
• Focus Group
• Feasibility studies
• Business plans

Community Service

• Tyler Area Chamber of Commerce
• SCORE (Service Corps of Retired Executives)
• Boy Scout Explorer Advisor
• Tyler Together
• Tyler Women’s Commission
• Leadership Tyler
• Tyler Area Chamber of Commerce (Entrepreneur of Year, Retail and Service)
• ESL (English as a Second Language) Tutor to Spanish-speaking person

Consulting Experience

Marketing Research

• Business consultant
• Consulted with companies in industries,
•  Banking,      Retailing,       Manufacturing,    Service 
•  City Government          Economic development agencies     Non-profit organization
• Marketing Research
• Mail questionnaires
• Telephone surveys
• Focus Group
• Feasibility studies
• Business plans

Organizational Effectiveness and Training

• Employee satisfaction
• Customer satisfaction

Management Training for Companies

• Motivation of employees
• Leadership styles
• Time management
• Effective communication
• Customer service

Other Consulting

• Employee problems
• Wage and benefit studies
• Business plans
• Feasibility studies
• Labor market surveys

Professional Associations (Past and Present)

• East Texas Symphony Board of Directors (2006-2008).
• Editorial board, Journal of Business & Entrepreneurship (1997-2007).
• American Association of University Women (2006-2007).
• American Association of Small Business and Entrepreneurship (1987-2005).
• Academy of Management (1994 to 2003).
• Association of Management (1992).
• Decision Sciences Institute (1992 to 1995).
• North American Case Writer's Association (1988 to 1996).
• Small Business Institute Directors' Association (1988 to 1997).
• Southwest Case Research Association (1995 to 2003).
• Southwestern Federation of Applied Disciplines (1974 to Present).
• Southwestern Small Business Institute Association (1987 to Present).
• Western Decision Sciences Institute (1994 to 1995).

University Service

• Faculty Affairs, Chairman, 2006-2008.
• Undergraduate Curriculum Committee, 2007-2008.
• Status of Women and Minorities, 2004-2005.
• Standards, 2000 – 2003.
• Student Judiciary, Chair , 2000-Present
• Calendar Committee, Chair, 1991-92.
• Continuing Education, 1990.
• Council on Economic Development, 1988-1992.
• University Curriculum Committee, 1988-1990, 1984-85.
• Business Affairs, 1987-88.
• Strategic Planning, 1985-86.
• Hearing Committee, Elected, 1984-86.
• Faculty Welfare, 1983-1984.
• Interdisciplinary Review Committee, 1983-84.
• Admissions Committee, 1983-84.
• Academic Committee, University Self Study, 1982-83.
• Bilingual Education Committee, 1982-83.
• The Japanese Committee, 1982-83.
• Graduate Studies, 1981.
• Faculty Senate, Senator and Vice President, 1980-1982, 1974-1976.
• Faculty Awards Committee, 1980-1981.
• Self-Study, Southern Association, Standard II, Organization & Management, 1980-1981.
• Piper Award Committee, 1980-81.
• Student Affairs, Member and Chairperson, 1980-83.
• Housing Committee, 1979-1980.
• Scholarship Committee, 1977-79.
• Committee on Committees, 1976.
• Faculty Benefits, 1976.
• Nominating Committee, TACT, 1975.
• Committee to Revise Teacher Evaluation, 1975.
• Special Events Committee, 1974-75.
• Convocations and Commencement, Marshall and Member, 1974-1982.
• Calendar Committee, Chair, 1991-93.
• University Public Affairs Committee, 1994

College of Business Administration Service

• Chair, Tenure and Promotion Committee, 1994-2007.
• Chair, AACSB Assessment of Learning, 2003- Present.
• President, UT Tyler Chapter, Beta Gamma Sigma Chapter, 1998-2001, 2003-2007.
• AACSB Self-Study, Chairman 1992-1994
• Chair, Faculty Development and Composition CIT Team, 1993.
• Member, Mission CIT 1993-1999., Chair, 2000-present
• Computer Committee, 1989-90, 1993-94.
• Chairperson, Dean's Search Committee, 1984-1986.
• Tenure Committee, and Promotion Committee, 1985-Present, Chair, 1999- present)
• Chairman, Business School Curriculum Committee, 1983, 1993.
• Faculty Senate Representative, 1980-82, 1974-76.
• Faculty sponsor and organizer of Association of Business Students, 1976-1981.
• Conducted several marketing studies regarding the image of the University and follow-up studies of graduates. Presented findings to the Administration.
• Mission Continuous Improvement Team (1996 to 1997).
• Member, Dean's Search Committee (1994 to 1995).
• AACSB Self-Study, Program Coordinator and Chair, Mission CIT (1994 to 1996).
• AACSB Self-Study Faculty Composition and Development, Chair (1994 to 1995).
• Graduate Program Advisory Committee (1993 to 1995).
• Ad Hoc Committee Core Course Requirement (1994).
• Tenure and Promotion Committee (1985 to Present).
• Computer Committee (1989 to 1996).
• Chair, Curriculum Committee (1992 to 1993).