The University of Texas at Tyler
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Office of the Registrar

Diplomas

Mailing

Diplomas for graduates are ordered after degrees have been verified and posted each term. Once ordered, the diplomas take 3-5 weeks to ship from the publisher. The Enrollment Services Center will be provided with the order date and expected time of arrival. Upon their arrival, diplomas for graduates are mailed to the Diploma Mailing Address provided by each student on the Application for Graduation. Should students need to change this address for any reason, they may do so via their Student Center, or through the Enrollment Services Center (ADM 230). Any changes should be made as soon as possible to ensure they are received prior to diplomas being mailed.

Duplicate diplomas are ordered bi-weekly and take 3-5 weeks to ship from the publisher. Upon arrival, duplicate diplomas are mailed to the address provided on the Diploma Reorder Form.

All diplomas are shipped exclusively via USPS first class mail in mailers constructed of sturdy cardboard stock designed to protect each diploma. Mailers are marked "Diploma - Do Not Bend" and each mailer is stamped to be forwarded if possible; undeliverable diplomas will be returned to the University. Please note that the mailers are not immune to adverse weather or shipping and handling damages.

If a diploma is damaged during delivery, students have a maximum of one full academic term to contact the Enrollment Services Center with proof of the damages and request a reorder at no expense; normal order times will still apply. After one full academic term has lapsed, reorders must be made with a Diploma Reorder Form and all applicable fees will apply. Diplomas that are lost in the mail follow the same time lines.

Some postal carriers will not deliver diplomas to certain addresses due to the size of the mailers and 'do not bend' instructions, so students may be required to pick up their diploma at their local postal office. Likewise, diplomas sent to P.O. Box addresses may be held at the counter for pickup.

Dimensions

Each diploma measures 11"x14".

Diploma Honors, Degrees and Majors

Undergraduate students who have earned academic honors with their baccalaureate degrees will have those honors reflected on their diploma.

Each diploma includes both the degree earned and major field(s) of study. Minors and sub-plans earned as part of students' degrees are not included on the diploma, but are reflected on the official transcript.
Note: Diplomas for students whose degrees already include their major field of study in the degree title, such as Bachelor of Science in Nursing, Bachelor of Applied Arts and Sciences or Master of Business Administration, will not have the major field of study listed a second time.

Diploma Names

All diplomas ordered for graduating students (and Commencement programs) will be printed with the legal name on file with the University for each student; duplicate/replacement diplomas will be ordered with the name listed on the Diploma Reorder Form.

Students wishing to change their name with the University must follow the standard name change procedures. This applies to all name changes including those resulting from marriage, divorce, or the correction of incorrect name submissions at the time of admission (including capitalization ad punctuation issues). Names changed after the diploma order has been placed will not be reflected on the diplomas when they arrive back from the printer; students should submit changes prior to the end of their term of graduation to ensure the changes are processed prior to the diploma order. Students who miss this cutoff will be required to place a duplicate diploma order, and pay the associated fee, to have a new copy ordered with the updated name.

Returned Diplomas

Each diploma mailer is marked to be forwarded if possible, and will be returned to UT Tyler if it is undeliverable even after forwarding attempts. Any time a diploma is returned in this manner, the Office of the Registrar will make every attempt to reach the student and obtain an updated mailing address. Diplomas will be held for no longer than one calendar year from the graduation date of the term the diploma was issued for; if a diploma remains undeliverable or unclaimed beyond this period, the document will be destroyed and the student will be responsible for ordering a duplicate diploma if they inquire after all contact attempts have failed and the holding period has lapsed.

Restrictions

Students who have a hold due to an outstanding balance with the University, or who have not yet completed mandatory exit loan counseling, will not be eligible to receive their diplomas.

Students with an outstanding balance will have a Financial Hold placed on their account. This will block release of official transcripts, access to grades, enrollments, and the release of diplomas.

Student loan borrowers who have not completed mandatory exit loan counseling will have an Exit Loan Counseling Needed hold placed on their account. This will block release of official transcripts, access to grades and release of diplomas. If completed early, exit loan counseling will have no bearing on students' repayment schedule, which begins six (6) months after graduation or the last term of half-time (or greater) enrollment.

Both holds are viewable in the Holds section of Student Center. Each hold has instruction text that includes hold resolution and contact information.

Students whose diplomas are withheld due to these holds will receive three reminder emails at their Patriot email accounts to inform them of their hold(s) and provide information on how to resolve them. Diplomas for these students will be held until such time that the outstanding balance has been paid or the exit loan counseling has been completed, up to a maximum of one full year from the date of their original notification. Any students whose diplomas have remained unclaimed after one full year will be sent a final notice email with a one week deadline; should their holds remain unresolved after this final deadline, their diploma will be disposed of. In this scenario, the student will be responsible for ordering any desired copies of their diploma at their own expense per the Duplicate and Replacement Diploma policy.

Once all applicable holds have been resolved, the student’s diploma will be mailed to the diploma mailing address provided on their Application for Graduation form. If this address needs to be updated, a Request to Change Student Record Information form may be submitted; this address cannot be edited via Student Center. The form is available online on the Registrar website.

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