Frequently Asked Questions

How can I get my P2 Card if I can't get to the Cashiers' Office between 8am and 5pm?
The Cashiers' Office extends its hours during all registration time periods. Appointments can also be made by calling (903) 566-7227.

How do I deposit funds on to my account?
You can deposit funds on to your account through the CMC stations located in the UC and the Business Bldg. You can also deposit funds through the Cashiers' Office located in ADM 125 or by going online to the P2 Portal.

What do I do if I lose my P2 card?
You should report your P2 card immediately to the Cashers' Office by email at cashiers@uttyler.edu or at (903) 566-7227 or by logging into the P2 Portal. Make sure that your card is really lost before getting it replaced because a $15.00 replacement fee will be charged to you.

Why deposit funds on to my card?
Depositing funds on to your card allows you to purchase from the various merchants on and off campus without worrying about carrying cash around. It will also help you budget your funds. For example if you only allow yourself to spend $30 a month on coffee or drinks, you can just deposit that amount on to your P2 card. You will not be able to spend any more than that amount.

Do I have to get a P2 Card?
No, you do not have to get a P2 card unless you are planning on attending a sporting event, Cowan event, campus computer lab, the UT library or exercising at the Patriot Center. The P2 card is your access card into many things on campus. You can use this card for this purpose only. You do not have to deposit funds on to the card.

What do I do if I think that my balance on my P2 card is not right?
Go online to the P2 Portal to see your transactions or come by the Cashiers' Office or email cashiers@uttyler.edu to get a statement of your transactions.

How do I get my remaining funds back?
You will need to request that the balance of your P2 account be refunded to you through the Cashiers' Office or by emailing cashiers@uttyler.edu by filling out the P2 Refund Form.

What do I do if my P2 card is denied at a location on campus?
Come to the Cashiers' Office so that we can make sure that your card is reading correctly or call (903) 566-7227 or email cashiers@uttyler.edu and tell us the day and location that your card was denied.