Student-Related Information Concerning COVID-19

Division of Student Success

This information is provided for residential students who are in isolation or quarantine. The Division of Student Success is here to support and assist you during these challenging times. Answers to the most common questions may be found below. If you are unable to find the resources you need, let us know how we can help.

Off-campus students should follow the guidelines as established by the CDC regarding isolation and quarantine.

 

COVID-19 Quarantine Information for Residential Students

Students are quarantined if they have had an exposure to someone who has tested positive for COVID-19.

Quarantine typically lasts 14 days. Staff will check to see how you are doing and if you need anything.

Reminders

Do not leave your room/apartment until authorized by University Emergency Management.

Exceptions:

  • Medical care
  • Emergency evacuation
  • Curbside grocery pick-up

Failure to abide by this will result in a referral to Student Conduct and can result in sanctions such as removal from campus housing or from UT Tyler.

Lunch & Dinner Deliveries

Lunch and dinner will be delivered daily. You can confirm you need meals delivered by emailing housing@uttyler.edu or calling 903.566.7008.

After hours, call the RA for your building:

  • Ornelas Hall: 903.262.6810
  • Patriot Village: 903.262.7880
  • Liberty Landing: 903.780.6029
  • Victory Village: 903.352.5596
  • University Pines: 903.316.5379

Questions about meals? Email housing@uttyler.edu or call 903.566.7008.

Laundry Service

If your unit does not have access to laundry you may request laundry service by emailing housing@uttyler.edu or calling 903.566.7008. All laundry must be placed in a plastic bag (kitchen-sized trash bag) with the top tied shut. Laundry MUST be set outside the door of the suite/apartment by the assigned time.

Please note: Only send what absolutely needs to be washed. We will not sort laundry for you. The University will handle all pick-ups, and Residence Life will handle all deliveries.

Mental Health/General Well-Being Support

Call the Student Counseling Center at 903.565.5746 or for urgent, after-hours needs, call 903.566.7254. Someone from our Counseling and Wellness staff will also check in with you once a week to see if you have any needs or concerns.

General Questions or Concerns?

Contact housing@uttyler.edu

 

 

COVID-19 Isolation Information for Residential Students

Students with confirmed cases of COVID-19 are placed under isolation.

If you are having difficulty breathing, chest pain/pressure with confusion and/or difficulty waking up or bluish lips/face, CONTACT 911 immediately.

Isolation typically lasts 10 days. University Emergency Management will contact you by phone or in writing to notify you when you have completed your isolation period. Staff will check with you regularly. If you experience worsening conditions, contact University Police at 903.566.7300 or 911.

Reminders

Residents may not leave their rooms for any reason including delivery. Please contact housing@uttyler.edu for assistance.

Exceptions:

  • Medical care
  • Emergency evacuation

Lunch & Dinner Deliveries

Lunch and dinner will be delivered daily. You can confirm you need meals delivered by emailing housing@uttyler.edu or calling 903.566.7008.

After hours, call the RA for your building:

  • Ornelas Hall: 903.262.6810
  • Patriot Village: 903.262.7880
  • Liberty Landing: 903.780.6029
  • Victory Village: 903.352.5596     
  • University Pines: 903.316.5379

Feel free to let the staff member who is delivering your meals know if you need anything else.

Questions about meals? Email housing@uttyler.edu or call 903.566.7008.

Laundry Service

To request laundry service, email housing@uttyler.edu or call 903.566.7008. All laundry must be placed in a plastic bag (kitchen-sized trash bag) with the top tied shut. Laundry MUST be set outside the door of the hotel room by the assigned time.

Please note: Only send what absolutely needs to be washed. We will not sort laundry for you. The University will handle all pick-ups, and Residence Life will handle all deliveries.

Mental Health/General Well-Being Support

Call the Student Counseling Center at 903.565.5746 or for urgent, after-hours needs, call 903.566.7254.

When checking in, you will receive information about an opportunity to meet over Zoom with questions or just to chat with others who are also in isolation. These meetings will be held 4–5 p.m. Mondays and Thursdays. Someone from our Counseling and Wellness staff will contact you to see if you have any needs or concerns. You will also be contacted by a supervised nursing student to ask how you are feeling and if you need additional medical care. 

General Questions or Concerns?

Contact housing@uttyler.edu

 

 

FAQs/General Information

GENERAL QUESTIONS

What steps are being taken to keep me safe on campus?

The University is following CDC guidelines and taking proper measures to keep everyone safe. Cleaning standards are increased, and residential students should follow all cleaning schedules and responsibilities. Resident assistants are also conducting monthly health and safety checks of rooms/apartments.

Can the University send me a letter that I can give to my employer for verification that I am being asked to isolate/quarantine?

Yes, you will receive a response from the University verifying that you will be required to isolate/quarantine. Your faculty will be contacted by a case manager confirming that you have been asked to isolate/quarantine.

Do I have to make an appointment for the on-campus testing site?

Appointments are not needed. Normal hours are 9 a.m. – 5 p.m. Monday through Friday. The site is closed noon – 1 p.m. for lunch.

I don’t have insurance. Can I still get tested at the campus site?

Yes, as long as you have your current student ID.

Does the UT Tyler testing site conduct tests for other students from other schools?

No. The site only conducts tests for UT Tyler students.

My professor wants some kind of proof that I am in insolation/quarantine. What should I do?

A case manager with the Campus Assessment, Response and Evaluation (CARE) Team will contact your faculty. This correspondence will not disclose any personal information, such as your diagnosis; however, it will serve as verification that they can provide you with accommodations, such as approved absences and other accommodations. The case manager will then forward you this notice for your records.

What if I have an on-campus job and need proof?

You will receive a response from the University verifying that you will be required to isolate/quarantine. Additional documentation may be obtained by contacting the case manager via the Dean of Students office by emailing dos@uttyler.edu.

My symptoms are worse and not getting any better. What should I do?

It is best to seek medical attention whenever you deem necessary. Monitor symptoms and report any developing symptoms to the COVID hotline, 903.565.5999, or if urgent, call 911.

Can I have guests in my on-campus residence, or can I visit someone in on-campus housing?

No, residents in campus housing cannot have guests, and students cannot visit an on-campus residence.

 

 

COVID-19 REPORTING/INSTRUCTIONS

How do I report a COVID-19-related illness or exposure?

If you, or someone you know, has been exposed to or tests positive for COVID-19 and had recent contact with the campus community, please make a report via the COVID-19 hotline, 903.565.5999. This allows campus officials to act quickly to prevent a spread on campus.

If there has been no recent contact with the campus community, please report using the COVID-19 reporting form.

I was exposed to COVID-19 or near a person with a presumed case. Do I need to quarantine?

You must quarantine for 14 days after last known contact with a confirmed or presumed case of COVID-19, even if your results are negative. Monitor your symptoms and report any developing symptoms to the COVID hotline, 903.565.5999.

I have symptoms, and took a COVID test, but tested negative. What should I do?

Stay home until overall symptoms have improved, and you have been fever free without the use of fever-reducing medications for at least 24 hours. Follow up with your physician or the University Health Clinic if symptoms persist or worsen.

I’ve had no known exposure and tested negative. Is it safe for me to continue normal activities?

Yes. If you’ve had no known exposure and you have tested negative, then you may continue normal activities while following CDC guidelines.

I took a COVID test and tested positive. What should I do?

If you tested positive, you must isolate for 10 days. After 10 days, you may only return to normal activities once:

  • Your overall symptoms have improved
  • You are fever free for 24 hours without the use of fever-reducing medications
  • You have been released by the University Emergency Management Team

I took a COVID test, but the results were inconclusive. What should I do?

An inconclusive result is considered a positive result. You must isolate for 10 days. After 10 days, you may only return to normal activities once:

  • Your overall symptoms have improved
  • You are fever free for 24 hours without the use of fever-reducing medications
  • You have been released by the University Emergency Management Team

How do I report my roommate or another student who is not following the quarantine request?

Report here.

 

 

RESIDENTIAL LIFE FAQs

My roommate tested positive, but I tested negative. Do I still need to be in quarantine?

Yes. If you have had contact with a person who tested positive for COVID-19, you are required to quarantine for 14 days starting the day of your last contact with the person who tested positive.

If you finished isolation, you will not be allowed to return to student housing if your roommates are still under the 14-day quarantine.

Why does my roommate have a different end date of quarantine than my end date?

Each scenario is unique, and each case is handled differently.

How do I get meals delivered?

Email housing@uttyler.edu or call 903.566.7008 to begin meal delivery. For after-hours assistance, please contact your RA on duty.

How can I get different meals from the ones being delivered?

You may order delivery take out at your own expense.

How do I shop for groceries or supplies if I am quarantined on campus?

Students who are in quarantine may order groceries for curbside pick-up, leave their room to pick-up curbside groceries and then return directly to their room.

Can I have medication delivered?

Yes. You can have medication delivered to the front desk of your residential facility, and residence life will also deliver to your door.

How can I get my laundry washed while I am in quarantine/isolation?

Email housing@uttyler.edu or call 903.566.7008 to arrange for laundry service during regular business hours Monday through Friday.

How can I get my trash taken out?

If you are in isolation at a hotel, set your trash in the hallway outside your room.

If you are in quarantine, please contact residence life at housing@uttyler.edu or by calling 903.566.7008 during business hours and set your trash outside your suite/apartment to get your trash picked up.

I don’t own a thermometer. Can the University give me one since I will be in isolation?

Yes. Contact Residence Life at housing@uttyler.edu or 903.566.7008.

If I was placed off campus to isolate, can I go back home to finish isolation?

Yes. Contact Residence Life at housing@uttyler.edu or by calling 903.566.7008 during normal business hours if you wish to finish isolation back home.

How do I know when my quarantine or isolation is over?

You will be notified by the University Emergency Management Team when your quarantine or isolation is over. For an estimated time, please refer to the Results Chart from University Police.

 

 

OTHER HELPFUL INFORMATION

Where can I get a mask?

There are several pick-up locations on campus. Bring a mobile device to log in to Engage and complete the form to receive your UT Tyler-branded mask.

University Police Parking Services (USC Building) 8 a.m. – 5 p.m. Monday through Friday
Robert R. Muntz Library Help Desk 8 a.m. – 5 p.m. Monday through Friday
Herrington Patriot Center 1 – 4 p.m. Monday and Wednesday

Where can I get more information?

General University Resources for COVID-19: www.uttyler.edu/coronavirus

Follow CDC Guidelines

 

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