Qualtrics

UT Tyler Qualtrics accounts are created automatically when faculty, students, and staff first log in using UT Tyler’s Single Sign-On (SSO). Please follow the steps below:

• Go to the Qualtrics sign-in page
• Select UT Tyler Authentication.
• Enter your UT Tyler email and password

If you encounter any issues with SSO, please email us at Qualtrics@uttyler.edu.

Qualtrics accounts using a shared mailbox are no longer permitted. Each user must maintain an individual account and log in using SSO. Offices currently accessing Qualtrics through a shared mailbox should take this steps. To facilitate continued access, other users may be added as collaborators on each survey.

Survey ownership transfer is required when an individual leaves UT Tyler or moves to a new position.

If you are leaving the university or changing positions, please email qualtrics@uttyler.edu to identify the new survey owner(s) and request project transfers.

If the project is part of a unit or department’s operations and the survey owner is no longer at UT Tyler, the previous employment supervisor must provide email authorization.

For research studies, permission from the current survey owner is still required, even if they are no longer at UT Tyler.

To transfer projects, including surveys and workflows, please include the information below in your request.

1. Present survey owner name
2. Present survey owner UT Tyler email address
3. Name of each survey to transfer as it appears under Qualtrics Project Name
4. Future survey owner name
5. Future survey owner UT Tyler email address

If a survey includes workflows, workflow ownership must be transferred separately from the project. Brand Administrators cannot view workflows during the transfer process. When requesting a survey transfer, please also request the transfer of any associated workflows, which should have the same name as the survey.

The future project owner must have an active Qualtrics account before a transfer can occur. Please refer to the New Accounts section for instructions on activating user accounts.

UT Tyler’s Qualtrics system disables and archives accounts that have been inactive for more than 365 days. Archived accounts and associated survey data remain stored. Users may request reactivation by email to Qualtrics@uttyler.edu
When an individual is no longer employed by the university, their credentials are disabled, and access to Qualtrics through SSO is removed. 
Student accounts expire annually on August 31 and may be renewed upon re-enrollment. 

UT Tyler Qualtrics users are limited to 500 outgoing emails within a rolling seven-day period. This limit includes all emails sent through the Qualtrics mailer, including initial recruitment invitations, reminders, and thank-you emails. Please send an email to Qualtrics@uttyler.edu with the following information to evaluate your request:

1. Your IRB protocol or any supporting documentation
2. A brief narrative explaining the reason for needing to exceed UT Tyler’ outgoing email limit
3. A breakdown of the anticipated weekly email distribution and timeframe necessary for your study design
   • Including recruitment invitations, intervention-related emails, follow-up invitations, and reminders.

To meet the latest accessibility standards, surveys must use the new survey taking experience.

New surveys are automatically created under the new survey taking experience. To enable legacy surveys, go to Survey Options> General> New Survey Taking Experience.  Please note that some features such as custom CSS and custom JavaScript may not be compatible or require modification.

Always review your survey to ensure it is in compliance with UT Tyler’s Digital Accessibility Policies and conduct your own tests. The best way to reveal accessibility issues is by completing the survey with only your keyboard and by completing the survey while using a screen reader.

The Check Survey Accessibility Tool will provide general suggestions and advice on improving your survey’s quality.

Add a survey title in Survey Options> Display Name so that the survey title appears in the browser tab.

• Add alternative text to all images using Graphics Library > Edit Image > Description. Alt text is a written description of the visual content in an image.
• Please ensure any video or audio content you add to your survey (whether it's embedded or linked) has captioning or transcription available.
• Navigation buttons must include text that describes the function of the button (Begin Form, Previous, Next, Submit, etc.).
  • To add text to buttons using Builder> Edit Block > Format > Next/Previous Button Text

• It is also considered best practice to indicate the number of questions in the survey introduction (if possible). This helps assistive technology users keep track of the order of the questions.
• The progress bar in Qualtrics is not accessible, so you must select Survey Options > General > Enable Question Numbers for surveys of more than one page.
• If using randomization or Survey Logic, you should add a disclaimer to the top of your survey. This will help ensure that screen reader users do not believe that they have skipped a question accidentally.

• Required fields must include the word (Required) in the text of the question, usually at the end. It can be in red font if desired.
• For any field that uses Field Validation (phone number formats, email formats, date formats, etc.), the expected format must be included as part of the question. Ex. Start Date (MM-DD-YYYY)