Office of International Programs
About the Passport Acceptance Facility
Upcoming Closures and Hour Adjustments
May 22- May 24: Open 12 p.m. - 4 p.m. (last sign in accepted at 3:30)
May 27: Closed for Memorial Day
May 28 – May 31: Open 12 p.m. - 4 p.m. (last sign in accepted at 3:30)
June 3, June 6, and June 7: Open 12 p.m. - 4 p.m. (last sign in accepted at 3:30)
June 4 and June 5: Open 12 p.m. - 3:30 p.m. (last sign in accepted at 3:10)
Arriving near closing hours does not guarantee that you will be served. If arriving after 3:15 p.m. we highly recommend that you have your forms completed and an acceptable photo already prepared. We may not be able to assist if you have not met these requirements and arrive near or after accepted sign-in time. Thank you for understanding.
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Located conveniently at UT Tyler, our full service, no appointment/walk-in only Passport Acceptance Facility has served the East Texas community since October 2015. We are authorized by the U.S. Department of State to execute and mail-in only DS-11 form passport applications, and can provide guidance for those using other application forms. We also provide photos for other passport applications, visa applications, or international students on OPT.
We are open to the public and happily serve our students, faculty and staff, East Texas community, state, and surrounding-state citizens.
If you need your passport in less than two weeks, you will need to make an appointment in Dallas or Houston and can do this by calling the National Passport Information Center (NPIC) at 1.877.487.2778 or by setting up an appointment online.
Apply (First time applying, minor, previous passport lost/stolen, previous passport expired over 5 years ago)
Renew (10 year validity passport renewal only; 5 year validity passports cannot be renewed)
Additional Forms (Name change, replacing limited passport, lost/stolen, statement of consent for minors, previous marriage, etc.)
Minor Specifics for applicants under 16
Hours and Contact
Monday, Wednesday, and Friday
9 a.m. to 4 p.m. Must be signed in by 3:30 p.m.
Tuesday and Thursday
12 p.m. to 4 p.m. Must be signed in by 3:30 p.m.
Arriving near closing hours does not guarantee that you will be served. On busy days, we may be required to close at 3:30 p.m. to ensure that all applications received that day can be properly processed.
Email (recommended method!):
firstname.lastname@example.org. Email is the best method of contact.
Please understand that passport agents can't take phone calls while assisting current customers.
You can find answers to most questions here on our website or at travel.state.gov.