UT Tyler
UT Tyler Passport Acceptance Facility

Passports

The University of Texas at Tyler

NOTICE: We will be closed June 14, 15, 18, 2018. 

Passport Application Acceptance Facility

Located conveniently at UT Tyler, our Passport Acceptance Facility has provided services to the East Texas community since October 2015. We are certified by the U.S. Department of State to execute and mail-in only DS-11 form passport applications for Texas and surrounding state citizens. 

Please view our passport application check lists in the sidebar to ensure you bring everything you need to complete your application for a first-time, minor, or long-expired passport. 

We do not print passports in-house, as we are not a passport agency. If you need your passport in less than two weeks, you will need to make an appointment in Dallas or Houston and can do this by calling the National Passport Information Center (NPIC) at 1.877.487.2778 or by setting up an appointment online

Acceptance Services

All Passport Acceptance Facilities only handle DS-11 Application forms, which are used for first-time applicants and minor renewals, or applicants whose passport expired over 15 years ago. DS-11 forms are also to reapply if your passport has been lost or stolen.

We are walk-in only and are unable to make appointments for hours outside normal operation time. 

If possible, please have your paperwork complete when you arrive to ensure swift service. Families of three or more arriving by 3:30 p.m. but with no paperwork complete may not be able to be processed that day. 

It takes an acceptance agent an average of 10 minutes per adult, and 15 minutes per minor, to review and confirm completeness of application and documentation.

We are not authorized to handle DS-82 Adult Renewal forms. All DS-82 Renewal forms can be completed using the detailed instructions on the form, and then mailed to the appropriate address provided on the form. If you need assistance please consult our DS-82 Mailing Guide and Video.

Location

Our Passport Acceptance Facility is located at UT Tyler's Office of International Programs and Intensive English Language Institute at 3620 Varsity Drive, Tyler, at the corner of Varsity Drive and Old Omen Road (across from The University of Texas at Tyler Cowan Fine & Performing Arts Center). We have a small parking lot in front of our building with a passport parking sign displayed. The entrance is at the back of the building with numerous signs guiding to the proper entrance. 

Hours

Hours of Operation: 12 p.m. - 4 p.m. Monday - Friday

Applicants must be signed in by 3:30 p.m. to ensure service before closing, as mail is picked up promptly at 4 p.m. each day.

Notices and Closures

We are closed for all national holidays and some school holidays. Please send an email for updates on school closures.

Closure: We will be closed June 14, 15, and 18, 2018. We will also close on Independence Day, July 4, 2018.

The U.S. Department of State has increased the acceptance/execution fee to $35.00.

Current Passport Processing Times

Current Routine Processing: Four to six weeks. If you are traveling in more than six weeks, please use routine processing. 

Current Expedite Processing: Two to three weeks. If you are traveling in fewer than six weeks, consider using expedite processing. This is an additional $60 per application.

Processing times for passports can increase or decrease with short notice. Please make every effort to apply for your passports as early as possible, and confirm processing time by visiting the US Department of State official website.

You can also cut off a two- to five-day mailing period by using the overnight mailing option for an additional $15.89.

Questions?

Email: passport@uttyler.edu. Email is the best method of contact and is answered as soon as possible by an available acceptance agent.

Facebook: Find us here and leave us a review!

Call: Our phone number is 903.565.5701. Passport agents are unable to take phone calls while attending to current customers. You can find answers to most questions here on our website or at travel.state.gov. The best form of contact is email to passport@uttyler.edu.  We will respond as quickly as possible. Thank you for your consideration!

Passport Tracking

You can check the status of your passport at travel.state.gov using the "Find Your Application Status" link. If you see that it has been shipped, you can call NPIC at 1.877.487.2778 to request the tracking number so you know it's expected arrival date.

Para más información: 

Spain

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Notice:

An acceptance facility cannot deny your ability to apply based on evidence submitted that seems insufficient. You will be notified if something appears to be missing at the time of application, and you can decide whether or not to provide the suggested evidence. The final decision on passport issuance is ultimately up to the US Department of State. In the event that proof is rejected by the US Department of State, you will receive a letter or email giving instructions on how to correct the situation, and you will typically have 90 days to provide requested proof. Generally, you can do this on your own and do not need to return to the acceptance facility.

Travel Tips

Card or Book?

We are often asked, "What's the difference?"

A card is less expensive ($30 adult, $15 minor), but it is limited. A card will take you by land or sea to Mexico, Canada, the Caribbean and Bermuda, but can only be used to re-enter the United States at land border crossings and sea ports-of-entry, not airports.

A book is more expensive ($110 adult, $80 minor) but you can fly, drive or sail to practically any location and be allowed re-entry to the USA from any port of entry.

Passport Photos

Many changes in photo requirements have occurred recently. We take photos in-house for $15, but if you choose to have yours taken elsewhere, please make sure it follows all guidelines provided by the US Department of State Photo Requirements.

The photo must be 2 x 2, on a white or off-white background (not gray), on glossy photo paper, and must be a recent likeness of the applicant (within 6 months). It cannot be over or under exposed. It must be centered and clear, and the subject must be in everyday street clothes (no uniforms).

No headbands, bows, or larger hair decorations can be worn. No glasses are allowed unless it is for medical purposes and a doctor's note can be presented explaining their necessity. The skin tone must match the subjects natural skin tone.

We recommend that the subject not wear a white shirt in the photo to avoid a "floating head" that will likely cause a rejection.

If you notice these errors on your own photo, please have it retaken and reprinted to reduce the risk of photo rejection, which can delay processing time. 

I got a letter from the U.S. Department of State. What do I do now? 

At times, applicants will receive a letter requesting additional information before their passport processing can be finalized. This is usually due to submitting incomplete documentation. The letter should include instructions which tell you exactly what to do, what to submit, and where to submit it. They give the applicant 90 days to submit the requested documentation. 
If you want to ensure that you receive your passport in time for your upcoming trip, you can also submit an expedite fee ($60) along with the requested documents.

You can learn more about responding to these letters here

Before You Apply...

  • Previous Marriage Information Sheet

    If you have been widowed/divorced and remarried, upon arrival to the acceptance facility you may be requested to provide additional information.

    To expedite the acceptance process, you can print and complete the Previous Marriage Information Sheet, one for each previous marriage, before you come in.

    Not completing this form can cause delays in passport processing and receiving.

    In some situations, legal documentation may be required to prove name changes, especially for applicants using the DS-82 Renewal Form or the DS-5504 Name Change form.

    Print the Form
  • 16 to 17-Year Old Applicants

    16 to 17-year-old applicants are issued a 10-year passport, thus adult fees apply.

    For applicants in this age bracket, you have specific guidelines to follow that differ from minors under 16.

    The 16 - 17-year-old will need to provide a form of ID, like a driver's license, school ID, or a previously issued U.S. Passport, and at least two forms of parental consent. Some examples of consent are a parent's check which is signed by the parent, a photocopy of a parent's ID, an appearing parent who also signs the application in the sight of a certified agent, and a letter of consent with parent's signature and date-of-consent.

    To learn more please follow the link to the US Department  of State website.

    Learn More
  • Minor Applicants (Under 16)

    Minor passports are valid for five years. The DS-82 Renewal form cannot be used if the passport was issued when the applicant was under 16. In this case a DS-11 should be used and the applicant submit their paperwork through an agency or acceptance facility.

    Both parents must be present to apply for a passport for any child in this age bracket.

    If one parent cannot appear, specific notarized documentation (usually DS-3053) must be provided. 

    If both parents cannot appear, a third party may apply for the child's passport with a notarized statement from both parents/guardians giving the third party permission to apply for the child, along with a photocopy of both parent's ID. When the statement is from only one parent/guardian, the third party must present evidence of sole custody of the consenting parent/guardian.

    If a parent's name has changed due to divorce/remarriage, legal documentation should be submitted confirming the name change to assist in verifying that the parent with the new name is indeed the child's parent. Acceptable documentation includes a marriage license or court order showing the change.

    If a parent listed on the birth certificate no longer has legal custody of a minor applicant, original legal documentation must be provided each time the minor applies until they reach the age of 16 to meet the parental consent requirements.

    Learn More
  • Child Support Payments

    If you owe $2,500 or more in child support, you are not eligible to receive a US passport.
    Pay your child support arrears to the appropriate state child support enforcement agency before applying for your passport.

    If you have already applied and still owe child support, learn what to do by following the link.

    Learn More

Do You Need to Use a Passport Acceptance Facility?

If the answer is yes to the following:

  • You are applying for your first U.S. passport
  • You are under 16
  • Your previous U.S. passport was issued when you were under 16
  • Your previous U.S. passport was lost, stolen, or damaged
  • Your previous U.S. passport was issued more than 15 years ago

... you must apply in person using a DS-11 Form at an official Acceptance Facility, US Consulate or Embassy, or Department of State Passport Agency.

Where to Apply

Are you renewing an Adult 10-year passport?

Do you still have your most recent passport? Then no, you do not use an acceptance facility. The U.S. Department of State requires that eligible applicants submit documents on their own.

If you are eligible to use the Adult Renewal Form (DS-82), please apply by following the detailed instructions and appropriate address provided on the form. You can get your required photos ($15) printed here. 

If your name has changed since your last passport, you must submit a certified copy of the legal name change document, like a marriage certificate, divorce decree, or a court-ordered name change document. The certified document will be returned to you. Renewals cost the same as first-time passports, but are exempt from the requirements of using Acceptance Facilities, so no execution fee should be paid.

If you have lost your previous passport, you will need to complete the DS-64 form and use the DS-11 at a Passport Acceptance Facility to obtain a new passport.

Check Eligibility Here 

Has your name changed recently, or do you need a correction made?

Have you applied recently but your passport came back with an error? Have you had a name change within a year of your current passport being issued? If you answered yes, then no, you do not use an acceptance facility.

You should be able to submit documents on your own. If you are ineligible to use the Name Change/Correction Form (DS-5504), you may be eligible to use the DS-82 form. If you cannot use the renewal form, then you will need to re-apply using the DS-11 form and a Passport Acceptance Facility. 

Check Eligibility Here

Replacing a limited passport?

You can possibly do this on your own as well using the Limited Passport Replacement Form (DS-5504). If you are ineligible to do this on your own, we are happy to help you. We can also assist you with getting a photo or photocopies.

Check Eligibility Here

Acceptable Forms of Payment

Two separate payments must be made as follows:

1.To the US Department of State: Personal, traveler's or cashier's check, or money order. The first name, middle initial, and last name and the birth date of the applicant must be included on the memo / for section of the check or money order. If applying as a group or family, each individual will need a separate form of payment, i.e. if a family of four are applying, please bring five forms of payment, one for each applicant, and one for the combined second payment. No credit or debit cards, temporary, counter, or business checks, or cash are accepted on behalf of the US Department of State as stated on their website.

Detailed Fees and Requirements

 

2.To Passport at UT Tyler: Personal, traveler's or cashier's check, money order, or exact cash (no change is available). If applying as a group or family, this payment can be combined into one single payment form. No credit or debit cards or temporary or counter checks can be accepted at our facility.

Fee Information Chart

Do You Have the Correct Birth Certificate?

Example Birth Certificate

Make sure you have the correct documents before coming in to apply!

Notice: The US Department of State requires all applicants to provide a certified proof of citizenship (like a certified short form or a long form), along with a clear black and white photocopy of their proof of citizenship. If there is print on the back, it must also be photocopied. If you are submitting an expired passport book or passport card, the photocopy is not required.

You cannot submit a photocopy only, an abstract, or an heirloom birth certificate when applying for a passport. Documents entitled "Certificate of Live Birth" are not always accepted. 

The U.S. Department of State requires specific information on birth certificates. It must include:

  1. Name: the full (including given) name of the applicant.
  2. DPOB: the applicant’s date and place of birth.
  3. File Date: date the certificate was filed in the registrar’s office (within one year of birth). Texas short-forms that are acceptable will have an "I" (Institutional) after Date Filed. 
  4. Signature: the signature of the registrar or custodian of birth records.
  5. Seal: raised, embossed or multi-colored authorized seal of the issuing registrar’s office.
  6. Parents: the full name(s) of the parent(s) of the bearer are required for all applicants, regardless of age.
  7. Must be issued by the city, county, or state of birth

Something missing? You may need to order a new certified copy for passport use. If you were born in Texas, you can go to the North Texas Public Health District office. If you were born before 1964, the NTPHD will likely not have your records. You will need to go to your county of birth for the proper form, or go to the Vital Statistics website for your county of birth to order it online. 

Born abroad? Learn more here or replace a lost certificate.

For additional information on proper proof of citizenship, please visit the U.S. Department of State website.

Please note: The certified copy is sent to the U.S. Department of State, but will be returned to you in a mailing separate from your newly issued passport, usually within 14 days of your passport arriving. The black and white photocopy will remain on file at the U.S. Department of State Passport Agency (not the UT Tyler office) for fraud protection and future renewal purposes. If you choose to send two certified copies, one will remain on file at the U.S. Department of State Passport Agency (not the UT Tyler office).

 U.S. Department of State Passport F.A.Q. >>>

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