The University of Texas at Tyler
Passport Application Acceptance Services
Located conveniently at UT Tyler, our Passport Acceptance Facility has provided services to the East Texas community since October 2015. We are certified by the U.S. Department of State to execute and mail-in first-time, minor and long-expired renewal DS-11 form passport applications for Texas and surrounding state citizens. We take photos for applicants using DS-82 renewal and other forms.
Please view our passport application check lists in the sidebar to ensure you bring everything you need to complete your first-time passport.
We do not print passports in-house, as we are not a passport agency. If you need your passport in less than two weeks, you will need to make an appointment in Dallas or Houston and can do this by calling the National Passport Information Center (NPIC) at 1.877.487.2778.
No appointment needed. We are walk-in only.
Our Passport Acceptance Facility is located at UT Tyler's Intensive English Language Institute at 3620 Varsity Drive, Tyler, at the corner of Varsity Drive and Old Omen Road (across from The University of Texas at Tyler Cowan Fine & Performing Arts Center). We have a small parking lot in front of our building with a passport parking sign displayed.
Hours and Closures
Hours of Operation: 12 p.m. - 4 p.m. Monday - Friday
Applicants must be signed in by 3:30 p.m. to ensure service before closing, as mail is sent out promptly at 4 p.m. each day.
Please have your paperwork complete when you arrive to ensure swift service. Families of three or more arriving by 3:30 p.m. but with no paperwork complete may not be able to be processed as all applications accepted that day must be mailed by 4 p.m.
We are closed for all national holidays and some school holidays. Please check our website or send an email for updates on school closures.
We will be closed November 23-24 (Thanksgiving holiday).
All Passport Acceptance Facilities only handle DS-11 Forms (MINOR renewals and first-time applicants, or applicants whose passport expired over 15 years ago.). All DS-82 Renewal forms can be completed using the detailed instructions on the form, and then mailed to the appropriate address provided on the form. If you need assistance please consult our DS-82 Mailing Guide and Video.
Current Passport Processing Times
Current Routine Processing: Four to six weeks. If you are traveling in more than six weeks, please use routine processing.
Current Expedite Processing: Two to three weeks. If you are traveling in fewer than six weeks, consider using
expedite processing. This is an additional $60 per application. Overnighting is also
highly recommended to ensure fast delivery.
Processing times for passports can increase or decrease with short notice. Please make every effort to apply for your passports as early as possible, and confirm processing time by visiting the US Department of State official website.
You can also cut off a two- to five-day mailing period by using the overnight mailing option for an additional $15.45.
Email: firstname.lastname@example.org. Email is the best method of contact and is answered as soon as possible by an available acceptance agent.
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Call: 903.565.6155. Select Option 2 for information on passport services. Please email if your question is not answered on the call tree as our agents cannot answer phone calls while assisting current customers, and other office lines are not for passport service questions.
You can check the status of your passport at travel.state.gov using the "Check Application Status" button. If you see that it has been shipped, you can call NPIC at 1.877.487.2778 to request the tracking number so you can know it's expected arrival date.
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Before You Apply...
Previous Marriage Information Sheet
If you have been widowed/divorced and remarried, upon arrival to the acceptance facility you may be requested to provide additional information.
To expedite the acceptance process, you can print and complete the Previous Marriage Information Sheet, one for each previous marriage, before you come in.
Not completing this form can cause delays in passport processing and receiving.Print the Form
16 to 17-Year Old Applicants
16 to 17-year-old applicants are issued a 10-year passport, thus adult fees apply.
For applicants in this age bracket, you have specific guidelines to follow that differ from minors under 16.
The 16 - 17-year-old will need to provide a form of ID, like a driver's license, school ID, or a previously issued U.S. Passport, and at least two forms of parental consent. Some examples of consent are a parent's check which is signed by the parent, a photocopy of a parent's ID, an appearing parent who also signs the application in the sight of a certified agent, and a letter of consent with parent's signature and date-of-consent.
To learn more please follow the link to the US Department of State website.Learn More
Minor Applicants (Under 16)
Minor passports are valid for five years. The DS-82 Renewal form cannot be used if the passport was issued when the applicant was under 16. In this case a DS-11 should be used and the applicant submit their paperwork through an agency or acceptance facility.
Both parents must be present to apply for a passport for any child in this age bracket.
If one parent cannot appear, specific notarized documentation (usually DS-3053) must be provided.
If both parents cannot appear, a third party may apply for the child's passport with a notarized statement from both parents/guardians giving the third party permission to apply for the child, along with a photocopy of both parent's ID. When the statement is from only one parent/guardian, the third party must present evidence of sole custody of the consenting parent/guardian.
If a parent's name has changed due to divorce/remarriage, legal documentation should be submitted confirming the name change to assist in verifying that the parent with the new name is indeed the child's parent. Acceptable documentation includes a marriage license or court order showing the change.Learn More
Child Support Payments
If you owe $2,500 or more in child support, you are not eligible to receive a US passport.
Pay your child support arrears to the appropriate state child support enforcement agency before applying for your passport.
If you have already applied and still owe child support, learn what to do by following the link.Learn More