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SOS - International Travel Assistance

Office of Financial Services

The University of Texas System has contracted with International SOS (SOS) to provide worldwide assistance and evacuation services. The program is available to all UT employees and students traveling abroad on university business. SOS is a comprehensive, 24-hour medical and emergency service response organization. SOS does not provide medical insurance, but offers assistance with a variety of travel related issues — from doctor referrals to emergency evacuations.

Membership Card
All UT employees and students are members of the UT System SOS program. Please contact the travel coordinator in Financial Services to request an SOS membership card. The card contains the UT System membership number and other important information. Remember to carry the card with you at all times while traveling abroad!

How the Program Works
The SOS membership card includes the telephone numbers of the three major worldwide international SOS alarm centers. In the event of an emergency, call one of the emergency phone numbers listed on the card for assistance.

In medical emergencies, SOS will encourage members to pay at the point of service and submit a claim for medical expenses with their insurance provider upon return to the U.S. However, if an individual is unable to pay, SOS, with the assistance of the university, will contact the individual’s family in order to establish a line of credit through either personal credit card or wire transfer.

If a family member cannot be reached, SOS will guarantee payment on behalf of the university. If SOS guarantees payment on behalf of the university, the traveler will be responsible for repayment of the costs to the University.

Travel Planning
Before traveling abroad, we recommend you visit the SOS website to learn more about the program. To access UT System's SOS website, you will need the UT membership number from your SOS membership card. Enter this number in the members' Website login on the SOS home page at www.internationalsos.com and press GO! We strongly encourage travelers to complete the online Personal Travel Record. This information will be helpful to SOS and the university's staff should you need to be located in the event of a crisis or emergency.

IMPORTANT: So that SOS will know which institution to contact during an emergency, please enter "UT Tyler" in the Additional Info boxes located in the travel and stay sections.

Travel Companions and Personal Travel
Travel companions are encouraged to purchase individual international SOS memberships, and they are eligible to receive a 20% discount off of the regular membership rate by entering the UT System membership number when purchasing their membership via the website. Employees and their families can also purchase individual memberships at the discounted rate for personal travel.

Questions should be directed to:
Faye Ingram, travel coordinator, at 903.565.5981 or fingram@uttyler.edu
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