Complaint Processes

State Authorization

The University of Texas at Tyler is committed to providing the highest quality of service for all of our students regardless of the delivery mode of their courses (e.g. face-to-face, hybrid, or online). If you have a complaint about, students should follow the UT Tyler Complaint policy as noted in the UT Tyler Catalog.

If the complaint is unresolved, the student may file a complaint with Texas Higher Education Coordinating Board or the designated agency in the state where the student is receiving instruction. UT Tyler is a member of the National Council for State Authorization Reciprocity Agreement (NC-SARA) and thus recognizes reciprocity with all students who are members of the SARA organization. Students in SARA states may file a complaint with the agency in their state, or with the Texas Higher Education Coordinating Board. Contact information for both agencies follows.

For Students Within Texas Enrolled in UT Tyler Programs:

Texas Higher Education Coordinating Board (THECB) Complaint website.

Students may also call the THECB at 512.427.6101 or file a complaint via email at StudentComplaints@thecb.state.utx.us

For Our-of-State Students Enrolled in UT Tyler Programs:

Students within SARA sates may file a complaint with the SARA Portal Agency in the home state of the institution. Students should then select their state for information on how to file a complaint.

Statement of Accreditation

The University of Texas at Tyler is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award bachelor’s, master’s and doctoral degrees. Questions about the accreditation of The University of Texas at Tyler may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org)

Complaint Against SACSCOC Accredited Institutions Policy Statement