Travel Insurance

The University of Texas at Tyler

Travel Insurance

For employees, whether faculty, staff, executive, administrative, or professional, all are required to register with On Call International.

If your travel reservation is confirmed and ticketed through a UT System contract travel agency (Anthony Travel and Corporate Travel Planners):

  • Your travel itinerary is automatically registered with On Call and no further action is needed.

If your travel reservation is confirmed and ticketed through an alternate source, to register your travel with On Call:

Forward your booking confirmation emails for flight and/or lodging to 

  • If you are not using your .edu email address to send the email, ensure you include that you are with UT Tyler in the email 
  • Include your US mobile phone number (optional, will allow mobile app registration)

Regardless of how On Call receives your trip information, it will be entered in their Travel Monitoring platform, which is powered by OnSolve: 

  • Dependent upon the risk rating of your destination, you may receive a pre-travel advisory email with standing health and safety advice 
  • You will be registered to receive critical incident alerts via email if any are issued for your destination shortly before your trip, or while you are traveling.    
  • You will be registered to use the OnSolve Risk Intelligence application and receive an emailed invitation to download it.  In order to optimize usage of the app, use the recommended settings found in the Mobile App User Guide
  • Emails will deliver from OCI Alerts with an or email domain, we suggest you take a moment to mark these as safe senders 


Insurance Resources

For additional information and resources: 

Log into the On Call Plan Information Portal with the UT Group ID 100143CPPD21 to learn more about the services and benefits available to you, gain access to pre-trip resources, and access the Global Risk Intelligence site for country specific health, safety and cultural information and advice.  

Before you depart:  

Ensure you always have access to On Call contact and plan information in the easiest place to get it - on your phone. Click Plan ID from your mobile device and follow single prompt to save to the home screen of your phone.  

This is not an app and does not require any login or personal details. Opening the Plan ID from your mobile device will allow you to click-to-dial On Call, open a 24/7 Live Chat link and access other plan documents such as the full plan description and tele-counseling information.   

Quick Reference Coverage Chart

Incident Report While Abroad

Digital Insurance Card

Policy Brochure