Qualtrics

Qualtrics

The University of Texas at Tyler (UT Tyler) utilizes Qualtrics as the university-designated survey platform for academic, administrative, and research-related purposes in support of the University’s strategic priorities. Qualtrics is available to all faculty and staff at UT Tyler. Students have access with the approval of a UT Tyler faculty member or staff supervisor. Use of Qualtrics is subject to the terms of this user agreement. 

Qualtrics Sign-In

 Administration

Office of Continuous Improvement and Accreditation (OCIA) staff serve as the Qualtrics Brand Administrators (Brand Admins) for UT Tyler. Brand Admins exercise administrative authority over all user accounts within the organization and determine which platform features each user may access. Additionally, Brand Admins add or remove user accounts, monitor account usage, and transfer surveys when needed.

Brand Admin may provide general troubleshooting assistance but are not responsible for providing Qualtrics technical support or platform training. Qualtrics provides 24-hour Support via phone, email, or chat.

Access

Faculty and Staff Accounts

Faculty and Staff access Qualtrics via UT Tyler single sign-on (SSO):

1. Go to the Qualtrics sign-in page
2.  Select UT Tyler Authentication.
3. Enter your UT Tyler email and password
4. If you encounter any issues with SSO, please visit HelpNow and create a Qualtrics Access Request ticket under the Accounts & Access service category.

When faculty or staff leave the university, their university credentials are disabled, preventing access to Qualtrics through SSO. 

New Student Accounts

UT Tyler faculty or staff supervisor initiates the creation of student accounts:

1. Create a Qualtrics Access Request ticket in HelpNow under the Accounts & Access service category. 
2. Include the full name and UT Tyler email address of each student requiring access or upload your course roster as a file. 
3. Instruct the student(s) to log in via UT Tyler SSO following the steps outlined above.

Student Qualtrics accounts expire annually on August 31. These accounts are eligible for renewal upon subsequent enrollment.

Shared Accounts

Qualtrics accounts using a shared email are no longer permitted. Each user must maintain an individual account and log in using SSO. Offices currently accessing Qualtrics through a shared email should take the following steps:

1. Determine ownership of the data associated with the current shared account. The user designated as the owner should follow the steps above under Faculty and Staff Accounts. This will merge the shared account with the individual account.
2. Request that staff create individual Qualtrics accounts following the steps under Faculty and Staff Accounts.
3. The survey owner adds staff as a collaborator on each survey.

Survey owners who are leaving the university should email qualtrics@uttyler.edu to identify the new survey owner(s) and request that surveys be transferred.

Account Deactivation and Archived Data

User accounts that have been inactive for one year are automatically disabled. An account is considered inactive if the owner has not logged in for more than 365 days. Qualtrics retains archived accounts and survey data, ensuring that existing projects and results remain stored. Please submit an account access ticket through HelpNow to request reactivation of a disabled account.

Training and Technical Support 

Qualtrics introduced a new support request form to resolve issues faster and provide access to the chat support tool. To search Qualtrics Support or submit a support request, go to qualtrics.com/support. 

Also, check out the ORS Research Design & Data Analysis Lab which offers appointments with consultants on research design, data analysis, and Qualtrics.

Survey Training & Development

Users are encouraged to utilize the following resources:

• Institute of Higher Learning: Learning Journey

Highly recommended for first-time users, this free Qualtrics course offers a structured introduction to the platform. Get proficient in advanced research and analytics tools on Qualtrics and learn about best practices in research methodology.

• UT Tyler Research Design & Data Analysis Lab

Provides expert guidance to students, faculty, and staff in developing research designs and methods and conducting data analyses that are based on quantitative, qualitative, and mixed-method approaches.       

• Qualtrics XM Basecamp 

Qualtrics online learning platform features self-paced, on-demand training courses and instructional videos.

• Qualtrics 24-hour Support 

Access technical support anytime through the Qualtrics Customer Hub by clicking the question mark icon within the platform  .