UT Tyler Mobile P2 Card

Your P2 Card –– Now on Your Phone!

The new Mobile P2 Card is now available! Tap your iPhone, Apple Watch or Android phone at readers across campus to conveniently access your Mobile P2 Card. With your Mobile P2 Card, you can use your chosen device to gain entry to your on-campus residence, pay for lunch, and more! Here you’ll find setup refreshers and additional information including FAQs.

 

Getting Started

Minimal setup is required. Most users can begin using their Mobile P2 Card on their phone in minutes!  If you're a current student, faculty or staff member with a photo on file from your physical P2 Card, you're already set!  An approved photo is required for anyone who is receiving their first P2 Card.  Incoming students will receive an email with instructions on submitting a photo for your UT Tyler ID.

Photo Submission/Preparation

  1. Once you have received your myUTTyler credentials and/or registered for classes, please submit your photo to be displayed on your Mobile P2 Card.
    1. Please review UT Tyler’s photo requirements.
      1. Upload a photo for your Mobile P2 Card on the P2 Portal.
      2. Photos will generally be approved within 3 business days.
  2. If you haven’t done so already, set up your Patriots credentials and multifactor authentication login by joining a Zoom session.

 

Setup for iPhone and Apple Watch Users

Setting Up Your Mobile P2 Card on iPhone or Apple Watch

  1. Download the Transact eAccounts Mobile app from the App Store.
  2. Open Transact eAccounts. Click through the startup screens and tap Get Started.
  3. Select University of Texas at Tyler, then click UTTyler MFA and enter your Patriots email address.  
  4. On the next screen, enter your Patriots credentials to authenticate your device. If you have not set up your Patriots credentials, please see “Photo Submission/Preparation’’ above.
  5. Once you have successfully authenticated in eAccounts, click the Add to Apple Wallet button to add your Mobile P2 Card to Apple Wallet. You can add your Mobile P2 Card to one iPhone and one Apple Watch.
    1. Click iPhone and continue through the prompts (Next, agree to terms & conditions).
    2. When the process is complete, the app will send a notification to verify your Mobile P2 Card has been added to Wallet.
    3. Tap Done in the upper right corner to return to the home screen of the app.
    4. You can now add your Apple Watch using the same process.

 

Adding Your Mobile P2 Card to Apple Wallet on a Second Device 

  1. Repeat steps 1-5 to login to the Transact eAccounts Mobile App.
  2. Ensure your second device is signed into the same iCloud account as the first device.
  3. From the Campus ID screen in Transact eAccounts, tap the down arrow by your name. 
  4. Tap Add to Apple Wallet next to your second device. 
  5. On the Add Card to Wallet screen, tap Next in the upper right corner.
  6. Follow the onscreen instructions to complete adding your card.

 

Using Mobile P2 Card on Your iPhone

Your iPhone or Apple Watch must be turned on, but it does not have to be connected to a network. For iPhone 6S, iPhone 6S Plus and later, Express Mode allows you to use your Mobile P2 Card without unlocking the device with a passcode, Touch ID or Face ID. Just tap your device against the reader to recognize your P2 Card. On iPhone XS, XS Max and XR, Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged.

To display your Mobile P2 Card, open Apple Wallet and select your P2 Card from your saved cards.

To add funds to your accounts in the Transact eAccounts app, first save a payment method on the P2 Portal

  • Make a deposit via your desktop or mobile browser.
  • After completing the deposit, there will be an option to save your credit card information
  • Once you have added the card information on the P2 Portal, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile P2 Card, you will need to sign out and back in to update the saved payment information.

Contact information for the P2 Card from the student business services office is also available from the P2 Card menu in the Apple Wallet.

 

Setup for Android Users

Setting Up Mobile Student ID on Android

  1. Enable NFC on your phone in your Settings menu. NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices>Connection Settings. (If not found there, use the Search option on the top right to double check.)
  2. Toggle the NFC setting to On.
  3. Open Google Pay/GPay and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Pay/GPay home screen.
  4. Download the Transact eAccounts Mobile app from the Google Play Store to your phone.
  5. Open Transact eAccounts, click through the startup screens and tap Get Started.
  6. Select University of Texas at Tyler, then click UT Tyler MFA and enter your Patriots email address.
  7. Enter your myUTTyler credentials to authenticate your device. If you have not set up your myUTTyler credentials, please see “Photo Submission/Preparation’’ above.
  8. Once you have successfully authenticated in eAccounts, click the Add to Google Pay/GPay button to add your P2 Card to Google Pay.
    1. Continue through the prompts (Next, accept the UT Tyler terms & conditions).
    2. Next, accept the Google Pay terms of service.
    3. The next screen will confirm that the Mobile P2 Card has been added to Google Pay/GPay.

 

Using Mobile P2 Card on Android

You do not need to unlock your phone, but the screen must be awake to use your Mobile P2 Card. Tap the power button to wake the screen and tap your phone against the reader. Note: The antenna location may vary by device, although it is often in the middle of the phone. As a result, you may have to adjust the orientation of your phone against the reader to have your mobile credential recognized.

To display your P2 Card, open the Transact eAccounts app and select the View in Google Pay/GPay icon.

To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website: P2 Portal

  • Make a deposit via your desktop or mobile browser.
  • After completing the deposit, there will be an option to save your credit card information.
  • Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile P2 Card, you will need to sign out and back in to update the saved payment information.

Contact information for the P2 Card from the student business services office is also available from the P2 Card menu in Google Pay.


Using Your Mobile P2 Card on and Around Campus

Where can I use my Mobile P2 Card?  (Last updated October 27, 2021)

  • Door Access
  • Robert R. Muntz Library
  • Campus Computer Lab Print Stations
  • The Met
  • HPC
  • University Health Clinic
  • Student Events
  • Chick-fil-A
  • C-Store
  • Einstein Bros
  • Subway
  • Slice of Life
  • Tres Habanero
  • All three Starbucks Locations

 

Frequently Asked Questions

I am not having success adding my Mobile P2 Card to my device. Who can help me?

Contact Student Business Services at cashiers@uttyler.edu

How do I change or recover my school login password?

Do I still need my physical P2 Card?

No, your physical P2 Card will become inactive after provisioning your smartphone.

Can I still use my physical P2 Card once I have created my Mobile Student ID?

No, your physical P2 Card will become inactive after provisioning your smartphone.

Accessing Your Account


Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?

When using Express Mode (iPhone 6s or later), your Mobile P2 Card will not be displayed with other cards in Apple Wallet for security reasons.

Can I use my Mobile P2 Card if my phone’s battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.)

Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

Setting Up Your Device


How do I check my iPhone device version?

  1. On your device, go to Settings > General > Software Updates.
  2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile Student ID.
  3. If not, tap Download > Install. You may need to enter your passcode to start the update.
  4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

How do I check my Apple Watch device and/or software version?

  1. The Series # for your Apple Watch can be found on the back of the Watch. Note: The Series 0 Watch is not eligible for this program.
  2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

What if I have questions about my Apple ID or iCloud?

How do I verify and/or update my Android phone device version and software?

From your device tap: Settings > About Phone > Software Information

To update, from your device tap: Settings > General > Software Update > Download > Install > Passcode may be required. Your device will display the estimated download time.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

How many devices can I add?

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

How do I add my Mobile P2 Card to my new iPhone or Apple Watch?

First remove the pass from your old device from Apple Wallet. Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

Managing Your Account


Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester and I don’t want my Mobile P2 Card on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Mobile Student ID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Mobile P2 Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your P2 Card.

Can I delete my Mobile P2 Card from Apple Wallet or Google Pay through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

From iPhone:

  1. Navigate to the Wallet app.
  2. Tap (…) in the lower right corner of your card.
  3. Scroll to the bottom and select Remove Card.
  4. Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

From Apple Watch:

  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on Transact Mobile Credential.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

From Google Pay:

  1. Open Google Pay.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID selection.

From Transact eAccounts:

  1. Open the Transact eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.

How do I update information on my P2 Card?

Name information on the P2 Card comes to us from myUTTyler and needs to be updated there. Students should visit https://www.uttyler.edu/registrar/acadinfo/name_changes.php for more information. Once changes are completed, the updates will sync to the P2 Card on your phone within 48 hours.

Why are my account balance(s) not displaying?

  • Account balances are currently only displayed on Apple devices.
  • If you have available funds that are not displaying, please contact the UT Tyler Office of Student Business Services at 903-566-7180 or email cashiers@uttyler.edu

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Why do I have a negative balance on my P2 Card Account?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my P2 Card. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your P2 Card.

I am graduating or leaving the university. What happens to my Mobile Student ID?

As with your physical P2 Card, your Mobile P2 Card will become inactive when you no longer meet eligibility requirements. If you transfer to another program or department at UT Tyler, your credential will stay active and update accordingly.

Securing Your Account


What should I do if I lose my card or device?

  • During regular business hours, contact the Office of Student Business Services at 903-566-7180 to notify us to deactivate the Mobile P2 Card. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner.
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • In the P2 Portal
    • Select Card Services.
    • Select Deactivate Card.
    • Select the credential to deactivate and click on “Deactivate Card”.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472.

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:
  • Click the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.
In the P2 Portal
  • Select Card Services.
  • Select Activate Card.
  • Select the credential to reactivate.
  • You will receive a confirmation email. Only the selected card will be reactivated.

 

 

Appendix

Transact eAccounts Mobile App Features

  1. Stored Value Account Deposits
    1. Saved Payment: eAccounts mobile app deposit requires a Saved Payment option be created in advance.
      1. From the eAccounts home page, Login using your Student login account credentials and multi-function authentication code.
      2. Click the +Add Money link under the stored value account display toward the upper left of the screen.
      3. After completing a deposit transaction, the Saved Payment option will be available on the Receipt for Account Deposit page.
        1. Check Save this payment method for future use and type in an alias name for this payment card option.
        2. You may also check Set as default for future deposit transactions.
      4. Click the Save button.
      5. Under Profile along the top bar is Saved Payment Methods where you can review and delete your saved payment(s).
      6. You will now be able to access the eAccounts Mobile App deposit option.
    2. eAccounts Mobile App Deposit
      1. Open the eAccounts Mobile App on your phone.
      2. Tap Continue to Sign In and login with your student login account credentials.
      3. Approve the multi-factor authentication request. (See FAQ for more information.)
      4. You can now view your account balances and meal plans.
      5. Tap the Accounts section for stored value account options.
      6. Tap Add Money in the top right corner.
      7. Enter the deposit amount, tap Next, and then choose your payment method.
      8. Review the deposit and tap Submit Deposit at the bottom.
      9. You will see verification that the deposit was successful, and the account balance will update.
      10. Funds are immediately available.
  2. Meal Plans
    1. Purchased Meal Plan information is displayed on the eAccounts Mobile App.
      1. Open the eAccounts Mobile App on your phone.
      2. Tap Continue to Sign In and login with your student login account credentials.
      3. Approve the multi-factor authentication request. (See FAQ for more information.)
      4. You can now view your account balances and meal plans.
      5. You will see your assigned Meal Plans and the status of the plan.
      6. Tap on a listed plan for additional information including usage.
  3. Additional Features
    1. After logging in, tap in the upper right corner on the home page for Account Settings.
      1. We recommend you always sign out of eAccounts by tapping Sign Out.
      2. You can verify Saved Payment method(s) but cannot add or delete payment methods from the mobile app. (See instructions above to add or delete payments.)
      3. Add another site from the list should you have access to eAccounts through enrollment at another school.