Frequently Asked Questions

Student Counseling Center

Where are you located?

The Student Counseling Center is located on the top floor of the University Center in Room 3170. 

How do I make an appointment?

Refer to the Appointments page on this website.

How long is each appointment?

 Counseling appointments are generally 50 minutes long. 

If I make an appointment with your office, does it become a part of my academic record?

No. See the Confidentiality page on this website.

Is there a charge for services?

No, counseling sessions are funded through your student fees. There are no additional charges for these services.

What if I can't make my scheduled appointment?

Please call the front desk at 903.565.5746 or go online to fill out an Appointment Cancellation form as soon as possible after you become aware that you cannot come to your appointment. Please try to call at least 24 hours before your scheduled meeting, so that your appointment time can be used by another student.  Students who have ongoing appointments and miss their appointments without cancelling, will be taken off the ongoing schedule so another student can utilize the time slot.

Can I schedule an appointment with a counselor to go over my class schedule?

No. Appointments for class scheduling must be made through an advisor. Counselors in the Student Counseling Center are here to assist with mental health and wellbeing counseling. We would be happy to assist you in finding your advisor.

Do you provide marriage/ pre-marital/ couples counseling?

Yes, but only if both are currently enrolled students.

Do counselors prescribe medication for depression/anxiety?

No. Only psychiatrists or other medical providers may prescribe medication. After attending a counseling session, your counselor may refer you for a medication evaluation either with one of our part-time psychiatric residents or with TimelyCare.

Do you provide after-hours emergency mental health services?

The Student Counseling Center provides a 24-7 crisis line staffed by mental health professionals. Students, faculty and staff can reach the crisis line by calling 903.566.7254 and holding for a crisis counselor. The UT Tyler Police Department may also be contacted for on-campus emergencies.  

For non-emergency after-hours, students may contact our 24/7 telehealth services through TimelyCare.

What if I'm concerned about another person's behavior?

You may call and request a consultation with a licensed professional counselor in the Student Counseling Center. If you are concerned about the behavior of a UT Tyler student, you may file an electronic report with the CARE Team. If you believe this person is an immediate danger to self or others, please call 911.

Do many students use the Student Counseling Center?

Yes. In fact, it is quite common for students to come talk with a counselor. Just about anyone can benefit. No problem is too big or small. Many students enjoy talking in a confidential setting with an unbiased professional who is sensitive to the broad range of concerns that students have.

Do you provide counseling for Faculty and Staff?

No, UT Tyler provides an Employee Assistance Program (EAP) that serves faculty and staff.

How can I request a copy of my mental health records?

To request a copy, fill out the online records request form and indicate how you would like to receive your records. 

What if I am not happy with the counselor I am assigned?

We are limited in the number of counselors available, but generally, it is possible to change counselors if you do not feel you are well-matched with the person you are seeing. Call the main office number at 903.565.5746 or email counselingandwellness@uttyler.edu to request to change counselors.

What if I have concerns or difficulties with the Center?

The Student Counseling Center welcomes feedback as a critical component of our commitment to excellence and continual growth. to send feedback on your experience, please call 903.566.7197 to speak with the Associate Dean of Students and Acting Director of the Counseling Center or email counselingandwellness@uttyler.edu.

What do I do if I have a complaint against a licensed professional for professional misconduct? 

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.  Please call 1-800-821-3205 for more information.

Contact information for Texas Behavioral Health Executive Council:
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Main Line (512) 305-7700
Investigations/Complaints 24-hour, toll-free system (800) 821-3205

If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint.