Office of International Programs
About the Passport Acceptance Facility
AnnouncementDespite the ongoing government shut down, unless otherwise noted, passport services at our location are continuing to run as usual. Any changes will be posted here and on our Facebook page immediately. So that we may serve you better, please check back or visit our Facebook page for any changes to the status of our services prior to stopping by or calling for an update. We appreciate your cooperation.
Located conveniently at UT Tyler, our full service Passport Acceptance Facility has served the East Texas community since October 2015. We are authorized by the U.S. Department of State to execute and mail-in only DS-11 form passport applications, and can provide guidance for those using other application forms. We can also provide photos for other passport applications, visa applications, or international students on OPT.
We are open to the public and happily serve our students, faculty and staff, East Texas community, state, and surrounding-state citizens.
If you need your passport in less than two weeks, you will need to make an appointment in Dallas or Houston and can do this by calling the National Passport Information Center (NPIC) at 1.877.487.2778 or by setting up an appointment online.
DS-11 Applicant (First time applying, minor, previous passport lost/stolen, previous passport expired over 5 years ago)
DS-82 Applicant (Adult renewal)
Additional Forms (Name change, replacing limited passport, lost/stolen, statement of consent for minors, etc)
Email (recommended method!):
email@example.com. Email is the best method of contact and is answered as soon as possible by an available acceptance agent.
Our phone number is 903.565.5701. This number also serves the Intensive English Language Institute billing department. Please understand that our passport agents are unable to take phone calls while attending to current customers. In the event agents are unavailable, you will hear an automated voice system with directions to email us.
You can find answers to most questions here on our website or at travel.state.gov.