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UT Tyler Mobile P2 Card

Your P2 Card –– Now on Your Phone!

The new Mobile P2 Card is now available! Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently access your Mobile P2 Card. With your Mobile P2 Card, you can use your chosen device to gain entry to your on-campus residence, pay for lunch, and more! Here you’ll find setup refreshers and additional information including FAQs.

 

Getting Started

Minimal setup is required. Most users can begin using their Mobile P2 Card on their phone in minutes!  If you're a current student, faculty or staff member with a photo on file from your physical P2 Card, you're already set!  An approved photo is required for anyone who is receiving their first P2 Card.  Incoming students will receive an email with instructions on submitting a photo for your UT Tyler ID.

Photo Submission/Preparation

  1. Once you have received your myUTTyler credentials and/or registered for classes, please submit your photo to be displayed on your Mobile P2 Card.
    1. Please review UT Tyler’s photo requirements.
    2. Upload a photo for your Mobile P2 Card on the P2 Portal or in the Transact eAccounts Mobile app.
      1. In the P2 Portal navigate to Profile and select Click to 
    3. Photos will generally be approved within 3 business days.
  2. If you haven’t done so already, set up your Patriots credentials and multifactor authentication login by joining a Zoom session.
  3. Download the Transact eAccounts app from your app store.

 

Get detailed instrctions for:

Apple Wallet

Google Wallet

Samsung Wallet

eAccounts App

 


Using Your Mobile P2 Card on and Around Campus

Where can I use my Mobile P2 Card?  (Last updated June 30, 2023)

  • Door Access
  • Robert R. Muntz Library
  • Campus Computer Lab Print Stations
  • The Met
  • HPC
  • University Health Clinic
  • Student Events
  • Chick-fil-A
  • C-Store
  • Einstein Bros
  • Subway
  • Tater-licious
  • Tres Habanero
  • All three Starbucks Locations

 

Frequently Asked Questions

I am not having success adding my Mobile P2 Card to my device. Who can help me?

Contact Student Business Services at cashiers@uttyler.edu

How do I change or recover my school login password?

Instructions can be found at https://www.uttyler.edu/technology-support/patriots-account/

Do I still need my physical P2 Card?

No, your physical P2 Card will become inactive after provisioning your smartphone.

Can I still use my physical P2 Card once I have created my Mobile Student ID?

No, your physical P2 Card will become inactive after provisioning your smartphone.

Setting Up Your Device

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

How many devices can I add?

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

Managing Your Account

Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester and I don’t want my Mobile P2 Card on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Mobile Student ID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Mobile P2 Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your P2 Card.

Can I delete my Mobile P2 Card from Apple Wallet or Google Pay through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

From iPhone:

  1. Navigate to the Wallet app.
  2. Tap (…) in the lower right corner of your card.
  3. Scroll to the bottom and select Remove Card.
  4. Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

From Apple Watch:

  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on Transact Mobile Credential.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

From Google Pay:

  1. Open Google Pay.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID selection.

From Transact eAccounts:

  1. Open the Transact eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.

How do I update information on my P2 Card?

Name information on the P2 Card comes to us from myUTTyler and needs to be updated there. Students should visit https://www.uttyler.edu/registrar/acadinfo/name_changes.php for more information. Once changes are completed, the updates will sync to the P2 Card on your phone within 48 hours.

Why are my account balance(s) not displaying?

  • Account balances are currently only displayed on Apple devices.
  • If you have available funds that are not displaying, please contact the UT Tyler Office of Student Business Services at 903-566-7180 or email cashiers@uttyler.edu

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Why do I have a negative balance on my P2 Card Account?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my P2 Card. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your P2 Card.

I am graduating or leaving the university. What happens to my Mobile Student ID?

As with your physical P2 Card, your Mobile P2 Card will become inactive when you no longer meet eligibility requirements. If you transfer to another program or department at UT Tyler, your credential will stay active and update accordingly.

Securing Your Account

What should I do if I lose my card or device?

  • During regular business hours, contact the Office of Student Business Services at 903-566-7180 to notify us to deactivate the Mobile P2 Card. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner.
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • In the P2 Portal
    • Select Card Services.
    • Select Deactivate Card.
    • Select the credential to deactivate and click on “Deactivate Card”.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472.

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:
  • Click the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.
In the P2 Portal
  • Select Card Services.
  • Select Activate Card.
  • Select the credential to reactivate.
  • You will receive a confirmation email. Only the selected card will be reactivated.