UT Tyler
UT Tyler Passport Acceptance Facility

Passports

The University of Texas at Tyler

Passport Application Acceptance Services

Located conveniently at UT Tyler, our Passport Acceptance Facility has provided services to the East Texas community since October 2015. We are certified by the U.S. Department of State to execute and mail-in first-time, minor and long-expired renewal DS-11 form passport applications for Texas and surrounding state citizens. Please view our passport application check lists in the sidebar to ensure you bring everything you need to complete your first-time passport. We take photos for applicants using DS-82 renewal and other forms.

We do not print passports in-house, as we are not a passport agency. If you need your passport in less than two weeks, you will need to make an appointment in Dallas or Houston and can do this by calling the National Passport Information Center (NPIC) at 1.877.487.2778. Due to the impact of Harvey, Houston appointments are currently not recommended. 

No appointment needed. We are walk-in only.

Location

Our Passport Acceptance Facility is located at UT Tyler's Intensive English Language Institute at 3620 Varsity Drive, Tyler, at the corner of Varsity Drive and Old Omen Road (across from The University of Texas at Tyler Cowan Fine & Performing Arts Center). We have a small parking lot in front of our building with a passport parking sign displayed.

Hours and Closures 

Hours of Operation: 12 - 4 p.m. Monday - Friday

Applicants must be signed in by 3:30 p.m. to ensure service before closing. Unfortunately, applicants arriving after that time cannot be served due to passport application mailing regulations. Please have your paperwork complete when you arrive to ensure swift service. Families of three or more arriving by 3:30 p.m. but with no paperwork complete may not be able to be processed as all applications accepted that day must be mailed by 4 p.m.

The Passport Acceptance Facility closes promptly at 4 p.m. each day.

We are closed for all national holidays and some school holidays. Please check our website or send an email for updates on school closures.

Notice!

All Passport Acceptance Facilities only handle DS-11 Forms (MINOR renewals and first-time applicants, or applicants whose passport expired over 15 years ago.). All DS-82 Renewal forms can be completed using the detailed instructions on the form, and then mailed to the appropriate address provided on the form. 

We will be closed November 23-24 (Thanksgiving holiday). 

Current Passport Processing Times

Current Expedite Processing: Two to three weeks. If you are traveling in fewer than nine weeks, consider using expedite processing. This is an additional $60 per application. Overnighting is also highly recommended to ensure fast delivery.

Current Routine Processing: Four to six weeks. If you are traveling in more than eight weeks, please use routine processing. 

Processing times for passports can increase or decrease with short notice. Please make every effort to apply for your passports as early as possible, and confirm processing time by visiting the US Department of State official website.

You can also cut off a two- to five-day mailing period by using the overnight mailing option for an additional $15.45.

Questions?

Email: passport@uttyler.edu. Email is the best method of contact and is answered as soon as possible by an available acceptance agent.

Facebook: Find us here and leave us a review!

Call: 903.565.6155. Select Option 2 for information on passport services. Please email if your question is not answered on the call tree as our agents cannot answer phone calls while assisting current customers, and other office lines are not for passport service questions.

Passport Tracking

You can check the status of your passport at travel.state.gov using the "Check Application Status" button. If you see that it has been shipped, you can call NPIC at 1.877.487.2778 to request the tracking number so you can know it's expected arrival date.

Para más información: 

Spain

Get a passport...see the world.

Notice:

An acceptance facility cannot deny your ability to apply based on evidence submitted that seems insufficient. You will be notified if something appears to be missing at the time of application, and you can decide whether or not to provide the suggested evidence. The final decision on passport issuance is ultimately up to the US Department of State. In the event that proof is rejected by the US Department of State, you will receive a letter or email giving instructions on how to correct the situation, and you will typically have 90 days to provide requested proof. Generally, you can do this on your own and do not need to return to the acceptance facility.

Travel Tips

Road Safety

Card or Book?

We are often asked, "What's the difference?"

A card is less expensive ($30 adult, $15 minor), but it is limited. A card will take you by land or sea to Mexico, Canada, the Caribbean and Bermuda, but can only be used to re-enter the United States at land border crossings and sea ports-of-entry, not airports.

A book is more expensive ($110 adult, $80 minor) but you can fly, drive or sail to practically any location and be allowed re-entry to the USA from any port of entry.

Passport Photos

Many changes in photo requirements have occurred recently. We take photos in-house for $15, but if you choose to have yours taken elsewhere, please make sure it follows all guidelines provided by the US Department of State Photo Requirements.

The photo must be 2 x 2, on a white or off-white background (not gray), on glossy photo paper, and must be a recent likeness of the applicant (within 6 months). It cannot be over or under exposed. It must be centered and clear, and the subject must be in everyday street clothes (no uniforms). No glasses are allowed unless it is for medical purposes and a doctor's note can be presented explaining their necessity. The skin tone must match the subjects natural skin tone.

We recommend that the subject not wear a white shirt in the photo to avoid a "floating head" that will likely cause a rejection.

If you notice these errors on your own photo, please have it retaken and reprinted to reduce the risk of photo rejection, which can delay processing time. 

Before You Apply...

  • Previous Marriage Information Sheet

    If you have been widowed/divorced and remarried, upon arrival to the acceptance facility you may be requested to provide additional information.

    To expedite the acceptance process, you can print and complete the Previous Marriage Information Sheet, one for each previous marriage, before you come in.

    Not completing this form can cause delays in passport processing and receiving.

    Print the Form
  • 16 to 17-Year Old Applicants

    16 to 17-year-old applicants are issued a 10-year passport, thus adult fees apply.

    For applicants in this age bracket, you have specific guidelines to follow that differ from minors under 16.

    The 16 - 17-year-old will need to provide a form of ID, like a driver's license, school ID, or a previously issued U.S. Passport, and at least two forms of parental consent. Some examples of consent are a parent's check which is signed by the parent, a photocopy of a parent's ID, an appearing parent who also signs the application in the sight of a certified agent, and a letter of consent with parent's signature and date-of-consent.

    To learn more please follow the link to the US Department  of State website.

    Learn More
  • Minor Applicants (Under 16)

    Minor passports are valid for five years. The DS-82 Renewal form cannot be used if the passport was issued when the applicant was under 16. In this case a DS-11 should be used and the applicant submit their paperwork through an agency or acceptance facility.

    Both parents must be present to apply for a passport for any child in this age bracket.

    If one parent cannot appear, specific notarized documentation (usually DS-3053) must be provided. 

    If both parents cannot appear, a third party may apply for the child's passport with a notarized statement from both parents/guardians giving the third party permission to apply for the child, along with a photocopy of both parent's ID. When the statement is from only one parent/guardian, the third party must present evidence of sole custody of the consenting parent/guardian.

    Learn More
  • Child Support Payments

    If you owe $2,500 or more in child support, you are not eligible to receive a US passport.
    Pay your child support arrears to the appropriate state child support enforcement agency before applying for your passport.

    If you have already applied and still owe child support, learn what to do by following the link.

    Learn More

Do You Need to Use a Passport Acceptance Facility?

If the answer is yes to the following:

  • You are applying for your first U.S. passport
  • You are under 16
  • Your previous U.S. passport was issued when you were under 16
  • Your previous U.S. passport was lost, stolen, or damaged
  • Your previous U.S. passport was issued more than 15 years ago

... you must apply in person using a DS-11 Form at an official Acceptance Facility, US Consulate or Embassy, or Department of State Passport Agency.

Where to Apply

Are you renewing?

If you are eligible to use the Adult Renewal Form (DS-82), please apply on your own using the detailed instructions and address on the form. You can get your required photos ($15) printed here. To use this form, you must be able to submit your most recent passport. If your name has changed since your last passport, you must submit a certified copy of the legal name change document, like a marriage certificate, divorce decree, or a court-ordered name change document. The certified document will be returned to you. Renewals cost the same as first-time passports, but are exempt from the requirements of using Acceptance Facilities, so no execution fee should be paid.

If you have lost your previous passport, you will need to complete the DS-64 form and use the DS-11 at a Passport Acceptance Facility to obtain a new passport.

Check Eligibility Here 

Have a name change or need a correction?

Have you applied recently but your passport came back with an error? Have you had a name change within a year of your passport being issued? You should be able to submit documents on your own. If you are ineligible to use the Name Change/Correction Form (DS-5504), you will need to re-apply using the DS-11 form and a Passport Acceptance Facility. 

Check Eligibility Here

Replacing a limited passport?

You can possibly do this on your own as well using the Limited Passport Replacement Form (DS-5504). If you are ineligible to do this on your own, we are happy to help you. We can assist you with getting a photo or photocopies.

Check Eligibility Here

Acceptable Forms of Payment

When using any Passport Acceptance Facility, two separate payments must be made as follows:

1. To the US Department of State: Personal, traveler's or cashier's check, or money order. The first name, middle initial, and last name and the birth date of the applicant must be included on the memo / for section of the check or money order. If applying as a group or family, each individual will need a separate form of payment, i.e. if a family of four are applying, please bring five forms of payment, one for each applicant, and one for the combined second payment. No credit or debit cards or cash are accepted on behalf of the US Department of State.

Detailed Fees and Requirements

 

2. To Passport at UT Tyler: Personal or cashier's check, money order, or exact cash (no change is available). If applying as a group or family, this payment can be combined into one single payment form. No credit or debit cards are accepted at our facility.

Fee Information Chart

Do You Have the Correct Birth Certificate?

Example Birth Certificate

Make sure you have the correct documents before coming in to apply!

Notice: Effective Jan. 9, 2017, the US Department of State is requiring all applicants to provide a clear black and white photocopy of their proof of citizenship. If there is print on the back, it must also be photocopied. For more information, view the FAQ provided from DoS. If you are submitting an expired passport book or passport card, the additional photocopy is not required.

You cannot submit a photocopy only, an abstract, or an heirloom birth certificate when applying for a passport. Documents entitled "Certificate of Live Birth" are not always accepted. 

The U.S. Department of State requires specific information on birth certificates. It must include:

  1. Name: the full (including given) name of the applicant.
  2. DPOB: the applicant’s date and place of birth.
  3. File Date: date the certificate was filed in the registrar’s office (within one year of birth). Short-forms that are acceptable will have an "I" (Institutional) after Date Filed. 
  4. Signature: the signature of the registrar or custodian of birth records.
  5. Seal: raised, embossed or multi-colored authorized seal of the issuing registrar’s office.
  6. Parents: the full name(s) of the parent(s) of the bearer are required for all applicants, regardless of age.

Something missing? You may need to order a new certified copy for passport use. 

Born abroad? Learn more here or replace a lost certificate.

Please note: The certified copy is sent to the U.S. Department of State, but will be returned to you in a mailing separate from your newly issued passport. The black and white photocopy will remain on file at the U.S. Department of State Passport Agency (not the UT Tyler office) for fraud protection and future renewal purposes. If you choose to send two certified copies, one will remain on file at the U.S. Department of State Passport Agency (not the UT Tyler office) for fraud protection and future renewal purposes.

U.S. Department of State Passport F.A.Q. >>>

UT Tyler